Using The SERVQUAL model in perfomance Measurment of national program of Iranian Hospitals Evaluation

Background: Various studies have highlighted the importance of accreditation as a ubiquitous performance measurement system of hospitals. However, the effectiveness of this mechanism has not been addressed, as much it deserves, in developing countries. Therefore, current study intends to investigate...

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Bibliographic Details
Main Authors: F Akbari Haghighi, E Jaafari pooyan
Format: Article
Published: Tehran University of Medical Sciences 2010-02-01
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