The Stress-Induced Impact of COVID-19 on Tourism and Hospitality Workers
This study explores how COVID-19-induced stress (CID) influences organizational trust, job satisfaction, self-esteem, and commitment in tourism and hospitality organizations. A total of 427 tourism affiliated employees in South Korea participated in an online survey. Using structural equation modell...
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doaj-96de933c05ad42b295ad5e228eae37382021-01-28T00:05:13ZengMDPI AGSustainability2071-10502021-01-01131327132710.3390/su13031327The Stress-Induced Impact of COVID-19 on Tourism and Hospitality WorkersSung-Eun Kang0Changyeon Park1Choong-Ki Lee2Seunghoon Lee3Department of Recreation, Parks and Tourism Sciences, Texas A&M University, College Station, TX 77843, USACollege of Hotel & Tourism Management, Kyung Hee University, Seoul 02447, KoreaCollege of Hotel & Tourism Management, Kyung Hee University, Seoul 02447, KoreaDepartment of Recreation, Parks and Tourism Sciences, Texas A&M University, College Station, TX 77843, USAThis study explores how COVID-19-induced stress (CID) influences organizational trust, job satisfaction, self-esteem, and commitment in tourism and hospitality organizations. A total of 427 tourism affiliated employees in South Korea participated in an online survey. Using structural equation modelling (SEM), the proposed conceptual model reveals that CID stress in tourism/hospitality employees is negatively related to organizational trust, job satisfaction, and self-esteem which, in turn, is positively related to organizational commitment. CID stress also indirectly affects organizational commitment. The findings have significant strategic implications for tourism and hospitality organizations‒specifically, the provision of instrumental resources (e.g., safety glasses, latex gloves, hand sanitizers, facial masks) to alleviate their employees’ work-related stress during pandemics.https://www.mdpi.com/2071-1050/13/3/1327Covid-19-induced stressorganizational trustjob satisfactionself-esteemorganizational commitment |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Sung-Eun Kang Changyeon Park Choong-Ki Lee Seunghoon Lee |
spellingShingle |
Sung-Eun Kang Changyeon Park Choong-Ki Lee Seunghoon Lee The Stress-Induced Impact of COVID-19 on Tourism and Hospitality Workers Sustainability Covid-19-induced stress organizational trust job satisfaction self-esteem organizational commitment |
author_facet |
Sung-Eun Kang Changyeon Park Choong-Ki Lee Seunghoon Lee |
author_sort |
Sung-Eun Kang |
title |
The Stress-Induced Impact of COVID-19 on Tourism and Hospitality Workers |
title_short |
The Stress-Induced Impact of COVID-19 on Tourism and Hospitality Workers |
title_full |
The Stress-Induced Impact of COVID-19 on Tourism and Hospitality Workers |
title_fullStr |
The Stress-Induced Impact of COVID-19 on Tourism and Hospitality Workers |
title_full_unstemmed |
The Stress-Induced Impact of COVID-19 on Tourism and Hospitality Workers |
title_sort |
stress-induced impact of covid-19 on tourism and hospitality workers |
publisher |
MDPI AG |
series |
Sustainability |
issn |
2071-1050 |
publishDate |
2021-01-01 |
description |
This study explores how COVID-19-induced stress (CID) influences organizational trust, job satisfaction, self-esteem, and commitment in tourism and hospitality organizations. A total of 427 tourism affiliated employees in South Korea participated in an online survey. Using structural equation modelling (SEM), the proposed conceptual model reveals that CID stress in tourism/hospitality employees is negatively related to organizational trust, job satisfaction, and self-esteem which, in turn, is positively related to organizational commitment. CID stress also indirectly affects organizational commitment. The findings have significant strategic implications for tourism and hospitality organizations‒specifically, the provision of instrumental resources (e.g., safety glasses, latex gloves, hand sanitizers, facial masks) to alleviate their employees’ work-related stress during pandemics. |
topic |
Covid-19-induced stress organizational trust job satisfaction self-esteem organizational commitment |
url |
https://www.mdpi.com/2071-1050/13/3/1327 |
work_keys_str_mv |
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