Communication, Collaboration and Care Coordination: The Three-Point Guide to Cancer Care Provision for Aboriginal and Torres Strait Islander Australians

Aim: To explore health professionals’ perspectives on communication, continuity and between-service coordination for improving cancer care for Indigenous people in Queensland. Methods: Semi-structured interviews were conducted in a purposive sample of primary health care (PHC) services in Queensland...

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Main Authors:	Audra de Witt, Veronica Matthews, Ross Bailie, Gail Garvey, Patricia C. Valery, Jon Adams, Jennifer H. Martin, Frances C. Cunningham
Format:	Article
Language:	English
Published:	Ubiquity Press 2020-06-01
Series:	International Journal of Integrated Care
Subjects:	indigenous people cancer care coordination integrated care collaboration communication primary health care
Online Access:	https://www.ijic.org/articles/5456

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spelling	doaj-98c19949e0cc4685bab6fb07de5c7b852020-11-25T03:48:25ZengUbiquity PressInternational Journal of Integrated Care1568-41562020-06-0120210.5334/ijic.54564827Communication, Collaboration and Care Coordination: The Three-Point Guide to Cancer Care Provision for Aboriginal and Torres Strait Islander AustraliansAudra de Witt0Veronica Matthews1Ross Bailie2Gail Garvey3Patricia C. Valery4Jon Adams5Jennifer H. Martin6Frances C. Cunningham7Menzies School of Health Research, Brisbane Queensland, Charles Darwin University, Darwin Northern Territory; QIMR Berghofer Medical Research Institute, Brisbane QueenslandUniversity Centre for Rural Health, University of Sydney, New South WalesUniversity Centre for Rural Health, University of Sydney, New South WalesMenzies School of Health Research, Brisbane Queensland, Charles Darwin University, Darwin Northern TerritoryMenzies School of Health Research, Brisbane Queensland, Charles Darwin University, Darwin Northern Territory; QIMR Berghofer Medical Research Institute, Brisbane QueenslandFaculty of Health, University of Technology Sydney, Sydney New South WalesSchool of Medicine and Public Health, University of Newcastle, Callaghan New South Wales; Southside Clinical School, University of Queensland, Brisbane QueenslandMenzies School of Health Research, Brisbane Queensland, Charles Darwin University, Darwin Northern TerritoryAim: To explore health professionals’ perspectives on communication, continuity and between-service coordination for improving cancer care for Indigenous people in Queensland. Methods: Semi-structured interviews were conducted in a purposive sample of primary health care (PHC) services in Queensland with Indigenous and non-Indigenous health professionals who had experience caring for Indigenous cancer patients in the PHC and hospital setting. The World Health Organisation integrated people-centred health services framework was used to analyse the interview data. Results: Seventeen health staff from six Aboriginal Community Controlled Services and nine health professionals from one tertiary hospital participated in this study. PHC sites were in urban, regional and rural settings and the hospital was in a major city. Analysis of the data suggests that timely communication and information exchange, collaborative approaches, streamlined processes, flexible care delivery, and patient-centred care and support were crucial in improving the continuity and coordination of care between the PHC service and the treating hospital. Conclusion: Communication, collaboration and care coordination are integral in the provision of quality cancer care for Indigenous Australians. It is recommended that health policy and funding be designed to incorporate these aspects across services and settings as a strategy to improve cancer outcomes for Indigenous people in Queensland.https://www.ijic.org/articles/5456indigenous peoplecancer care coordinationintegrated carecollaborationcommunicationprimary health care
collection	DOAJ
language	English
format	Article
sources	DOAJ
author	Audra de Witt Veronica Matthews Ross Bailie Gail Garvey Patricia C. Valery Jon Adams Jennifer H. Martin Frances C. Cunningham
spellingShingle	Audra de Witt Veronica Matthews Ross Bailie Gail Garvey Patricia C. Valery Jon Adams Jennifer H. Martin Frances C. Cunningham Communication, Collaboration and Care Coordination: The Three-Point Guide to Cancer Care Provision for Aboriginal and Torres Strait Islander Australians International Journal of Integrated Care indigenous people cancer care coordination integrated care collaboration communication primary health care
author_facet	Audra de Witt Veronica Matthews Ross Bailie Gail Garvey Patricia C. Valery Jon Adams Jennifer H. Martin Frances C. Cunningham
author_sort	Audra de Witt
title	Communication, Collaboration and Care Coordination: The Three-Point Guide to Cancer Care Provision for Aboriginal and Torres Strait Islander Australians
title_short	Communication, Collaboration and Care Coordination: The Three-Point Guide to Cancer Care Provision for Aboriginal and Torres Strait Islander Australians
title_full	Communication, Collaboration and Care Coordination: The Three-Point Guide to Cancer Care Provision for Aboriginal and Torres Strait Islander Australians
title_fullStr	Communication, Collaboration and Care Coordination: The Three-Point Guide to Cancer Care Provision for Aboriginal and Torres Strait Islander Australians
title_full_unstemmed	Communication, Collaboration and Care Coordination: The Three-Point Guide to Cancer Care Provision for Aboriginal and Torres Strait Islander Australians
title_sort	communication, collaboration and care coordination: the three-point guide to cancer care provision for aboriginal and torres strait islander australians
publisher	Ubiquity Press
series	International Journal of Integrated Care
issn	1568-4156
publishDate	2020-06-01
description	Aim: To explore health professionals’ perspectives on communication, continuity and between-service coordination for improving cancer care for Indigenous people in Queensland. Methods: Semi-structured interviews were conducted in a purposive sample of primary health care (PHC) services in Queensland with Indigenous and non-Indigenous health professionals who had experience caring for Indigenous cancer patients in the PHC and hospital setting. The World Health Organisation integrated people-centred health services framework was used to analyse the interview data. Results: Seventeen health staff from six Aboriginal Community Controlled Services and nine health professionals from one tertiary hospital participated in this study. PHC sites were in urban, regional and rural settings and the hospital was in a major city. Analysis of the data suggests that timely communication and information exchange, collaborative approaches, streamlined processes, flexible care delivery, and patient-centred care and support were crucial in improving the continuity and coordination of care between the PHC service and the treating hospital. Conclusion: Communication, collaboration and care coordination are integral in the provision of quality cancer care for Indigenous Australians. It is recommended that health policy and funding be designed to incorporate these aspects across services and settings as a strategy to improve cancer outcomes for Indigenous people in Queensland.
topic	indigenous people cancer care coordination integrated care collaboration communication primary health care
url	https://www.ijic.org/articles/5456
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Communication, Collaboration and Care Coordination: The Three-Point Guide to Cancer Care Provision for Aboriginal and Torres Strait Islander Australians

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