Evaluating service quality in the Durban freight transportation industry
This paper evaluates service quality in the Durban freight transportation industry, in which a high degree of competition exists. Previous measurements of service quality in the industry have been casual gauges, rather than a formalised process. This paper makes a contribution by examining the level...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
AOSIS
2011-11-01
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| Series: | Journal of Transport and Supply Chain Management |
| Online Access: | https://jtscm.co.za/index.php/jtscm/article/view/24 |