The effectiveness of SMS Reminders and the impact of patient characteristics on missed appointments in a public dental outpatient clinic
This paper reports on the Failure To Attend (FTA) rate of appointments as well as patients following the implementation of SMS reminders in a public dental outpatient service. Given the ineffectiveness of the intervention and a highly representative patient’s profile, this paper identifies the demo...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Australasian Association for Information Systems
2017-03-01
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| Series: | Australasian Journal of Information Systems |
| Subjects: | |
| Online Access: | http://journal.acs.org.au/index.php/ajis/article/view/1405 |