The effectiveness of SMS Reminders and the impact of patient characteristics on missed appointments in a public dental outpatient clinic

The effectiveness of SMS Reminders and the impact of patient characteristics on missed appointments in a public dental outpatient clinic

This paper reports on the Failure To Attend (FTA) rate of appointments as well as patients following the implementation of SMS reminders in a public dental outpatient service. Given the ineffectiveness of the intervention and a highly representative patient’s profile, this paper identifies the demo...

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Bibliographic Details
Main Authors:	Emilia Bellucci, Lasitha Dharmasena, Lemai Nguyen, Hanny Calache
Format:	Article
Language:	English
Published:	Australasian Association for Information Systems 2017-03-01
Series:	Australasian Journal of Information Systems
Subjects:	Non-attendance SMS reminder service Public Outpatient Clinics Dental Health Services Patient demographic and appointment characteristics
Online Access:	http://journal.acs.org.au/index.php/ajis/article/view/1405

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