ANALYSIS OF PERTAMINA RETAIL E-COMMERCE BUSINESS DEVELOPMENT STRATEGIES WITH A CANVAS MODEL BUSINESS APPROACH;

• Main Authors: Prori Vitaliano L., Syarief R., Hasbullah R.
• Format: Article
• Language: English
• Published: Russian Journal of Agricultural and Socio-Economic Sciences 2019-11-01
• Series: Russian Journal of Agricultural and Socio-Economic Sciences
• Subjects: e-commerce; mypertamina; oil company; gas company; business model
• Online Access: https://rjoas.com/issue-2019-11/article_07.pdf

The competition of oil and gas industry in Indonesia is very tight. To get survive from the competition; the company has to develop their technology. PT. Pertaminan Retail is a large oil and gas company in Indonesia. This study analyzed the design of e-commerce business development models from PT. Pertamina Retail called MyPertamina. The method of the study is descriptive analysis and using business model canvas (BMC), the Delphi method, SWOT (Strengths, weakness, opportunities, & threats), and the Blue Ocean Strategy. The secondary data obtained from the literature study and the primary data was by interviewing six informants. The research period starts from November to December 2018. The results of mapping the initial business model that used BMC, showed several aspects such as: customer segments, value propositions, channels, revenue streams, key resources, key activities, key partners, and costs structure. Environmental analysis used the Delphi method and the result was key trend value was 25.48%, industry strength was 25.19%, market strengths was 24.78%, and macroeconomic strengths was 24.55%. MyPertamina's internal environment influenced by product aspects, infrastructure management, customer interface, and financial aspect. The results of the SWOT analysis of nine BMC unsurts showed that the highest strength was the key partnership and the lowest strength was customer relationship. Meanwhile, the biggest opportunity was value proposition and the lowest opportunity was cost structure. The highest threat was customer segment, and the lowest threat was key partners. The business development model in this research focused on customer segment, key partnership, and value proposition, unsurts developed using the blue ocean strategy method.