The Role of Customers’ Relationship Orientation in Perceiving Relational Benefits
Objective: According to the relationship benefits approach, companies are required to provide relationship benefits to the customers in order to build and maintain the relationships, which is costly and time consuming in practice. But, the main question is whether the customers whose level of relati...
Main Authors: | Alireza Tourchian, Samad Aali, Naser Sanoubar, Alireza Bafandeh Zendeh |
---|---|
Format: | Article |
Language: | fas |
Published: |
University of Tehran
2021-02-01
|
Series: | مدیریت بازرگانی |
Subjects: | |
Online Access: | https://jibm.ut.ac.ir/article_80143_92edc2455a08d1cd60d9980786560734.pdf |
Similar Items
-
Dynamics of Online Relationship Marketing: Relationship Quality and Customer Loyalty in Iranian banks
by: Akram Garepasha, et al.
Published: (2020-01-01) -
Effects of relationship quality on Customer behavioral responses at different stages of the customer relationship life cycle: case study of Tabriz Kheshavarzy Bank
by: hamid ebrahimy, et al.
Published: (2016-11-01) -
CAN RELATIONSHIP BENEFITS MAKE CUSTOMERS COMMITTED AND LOYAL?
by: Fransisca Andreani, et al.
Published: (2019-09-01) -
Facebook as a tool for building customer relationships in the hospitality industry : A quantitative study on the effects of Facebook activities on relationship drivers and relational benefits
by: Larsson, Emma, et al.
Published: (2014) -
The Relationship Benefits of Auto Maintenance and Repair Service: A Case Study of Korea
by: Jinpyo Hong, et al.
Published: (2020-07-01)