International standards for quality management in tourism

International standards for quality management in tourism

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Tourism today is a global business in which the competition and the customers span international boundaries. Managers competing in the fierce international marketplace are increasingly concerned with a strategic view of quality. The competition is ever increasing at the global tourist services marke...

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Bibliographic Details
Main Authors: Jelena Lazić, Janko M. Cvijanović, Isidora Ljumović
Format: Article
Language:English
Published: University of Kragujevac, Faculty of Hotel Management and Tourism in Vrnjačka Banja 2013-12-01
Series:Mенаџмент у хотелијерству и туризму
Subjects:
quality
tourism
international standard
ISO 9000
ISO 14000
ISO 18000
ISO 22000
Online Access:http://www.hit-vb.kg.ac.rs/htmanagement/index.php/HITM/article/view/104/84
Description
Summary:Tourism today is a global business in which the competition and the customers span international boundaries. Managers competing in the fierce international marketplace are increasingly concerned with a strategic view of quality. The competition is ever increasing at the global tourist services market while consumer demands are changed. Such rapid growth has also introduced new perspectives for quality management through the most famous formal quality management systems (ISO 9001, ISO 14001, ISO 18000 and ISO 22000).
ISSN:2620-0279
2620-0481

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