International standards for quality management in tourism

International standards for quality management in tourism

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Tourism today is a global business in which the competition and the customers span international boundaries. Managers competing in the fierce international marketplace are increasingly concerned with a strategic view of quality. The competition is ever increasing at the global tourist services marke...

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Bibliographic Details
Main Authors: Jelena Lazić, Janko M. Cvijanović, Isidora Ljumović
Format: Article
Language:English
Published: University of Kragujevac, Faculty of Hotel Management and Tourism in Vrnjačka Banja 2013-12-01
Series:Mенаџмент у хотелијерству и туризму
Subjects:
quality
tourism
international standard
ISO 9000
ISO 14000
ISO 18000
ISO 22000
Online Access:http://www.hit-vb.kg.ac.rs/htmanagement/index.php/HITM/article/view/104/84
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spelling doaj-a1a57e7a2b5846b5a005553b8b5843622020-11-24T23:59:27ZengUniversity of Kragujevac, Faculty of Hotel Management and Tourism in Vrnjačka BanjaMенаџмент у хотелијерству и туризму2620-02792620-04812013-12-01123646International standards for quality management in tourismJelena Lazić0Janko M. Cvijanović1Isidora Ljumović2Economics institute, BelgradeEconomics institute, BelgradeEconomics institute, BelgradeTourism today is a global business in which the competition and the customers span international boundaries. Managers competing in the fierce international marketplace are increasingly concerned with a strategic view of quality. The competition is ever increasing at the global tourist services market while consumer demands are changed. Such rapid growth has also introduced new perspectives for quality management through the most famous formal quality management systems (ISO 9001, ISO 14001, ISO 18000 and ISO 22000).http://www.hit-vb.kg.ac.rs/htmanagement/index.php/HITM/article/view/104/84qualitytourisminternational standardISO 9000ISO 14000ISO 18000ISO 22000
collection DOAJ
language English
format Article
sources DOAJ
author Jelena Lazić
Janko M. Cvijanović
Isidora Ljumović
spellingShingle Jelena Lazić
Janko M. Cvijanović
Isidora Ljumović
International standards for quality management in tourism
Mенаџмент у хотелијерству и туризму
quality
tourism
international standard
ISO 9000
ISO 14000
ISO 18000
ISO 22000
author_facet Jelena Lazić
Janko M. Cvijanović
Isidora Ljumović
author_sort Jelena Lazić
title International standards for quality management in tourism
title_short International standards for quality management in tourism
title_full International standards for quality management in tourism
title_fullStr International standards for quality management in tourism
title_full_unstemmed International standards for quality management in tourism
title_sort international standards for quality management in tourism
publisher University of Kragujevac, Faculty of Hotel Management and Tourism in Vrnjačka Banja
series Mенаџмент у хотелијерству и туризму
issn 2620-0279
2620-0481
publishDate 2013-12-01
description Tourism today is a global business in which the competition and the customers span international boundaries. Managers competing in the fierce international marketplace are increasingly concerned with a strategic view of quality. The competition is ever increasing at the global tourist services market while consumer demands are changed. Such rapid growth has also introduced new perspectives for quality management through the most famous formal quality management systems (ISO 9001, ISO 14001, ISO 18000 and ISO 22000).
topic quality
tourism
international standard
ISO 9000
ISO 14000
ISO 18000
ISO 22000
url http://www.hit-vb.kg.ac.rs/htmanagement/index.php/HITM/article/view/104/84
work_keys_str_mv AT jelenalazic internationalstandardsforqualitymanagementintourism
AT jankomcvijanovic internationalstandardsforqualitymanagementintourism
AT isidoraljumovic internationalstandardsforqualitymanagementintourism
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