Determinants of Profitability and Recovery from System-Wide Shocks: The Case of the Airline Industry
<p class="textnoindent">This paper examines the determinants of profitability in the U.S. domestic airline industry, segmented into: operations strategy, productivity, and service measures, using quarterly data between 1995 and 2007. The analysis is performed separately on data prior...
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doaj-a352599245184d898415eae7aaa4c9802020-11-24T23:41:36ZengOmniaScienceJournal of Airline and Airport Management2014-48652014-48062012-05-012113310.3926/jairm.22Determinants of Profitability and Recovery from System-Wide Shocks: The Case of the Airline IndustryBenny Mantin0Jen-Hung Edward Wang1University of WaterlooThe Walt Disney Company<p class="textnoindent">This paper examines the determinants of profitability in the U.S. domestic airline industry, segmented into: operations strategy, productivity, and service measures, using quarterly data between 1995 and 2007. The analysis is performed separately on data prior and post 9/11 attack, revealing, among others, that after 9/11 the profitability of full-service carriers is improving faster than that of focused carriers, and that passengers are more forgivable to service glitches after 9/11 or possibly are associating lack of service with the intensified security measures imposed after 9/11. Focusing the analysis on determinants of consumers’ complaints we find further support for these arguments.</p>http://www.jairm.org/index.php/jairm/article/view/2empicial analysis9/11profitabilityqualityoperations strategyairlines |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Benny Mantin Jen-Hung Edward Wang |
spellingShingle |
Benny Mantin Jen-Hung Edward Wang Determinants of Profitability and Recovery from System-Wide Shocks: The Case of the Airline Industry Journal of Airline and Airport Management empicial analysis 9/11 profitability quality operations strategy airlines |
author_facet |
Benny Mantin Jen-Hung Edward Wang |
author_sort |
Benny Mantin |
title |
Determinants of Profitability and Recovery from System-Wide Shocks: The Case of the Airline Industry |
title_short |
Determinants of Profitability and Recovery from System-Wide Shocks: The Case of the Airline Industry |
title_full |
Determinants of Profitability and Recovery from System-Wide Shocks: The Case of the Airline Industry |
title_fullStr |
Determinants of Profitability and Recovery from System-Wide Shocks: The Case of the Airline Industry |
title_full_unstemmed |
Determinants of Profitability and Recovery from System-Wide Shocks: The Case of the Airline Industry |
title_sort |
determinants of profitability and recovery from system-wide shocks: the case of the airline industry |
publisher |
OmniaScience |
series |
Journal of Airline and Airport Management |
issn |
2014-4865 2014-4806 |
publishDate |
2012-05-01 |
description |
<p class="textnoindent">This paper examines the determinants of profitability in the U.S. domestic airline industry, segmented into: operations strategy, productivity, and service measures, using quarterly data between 1995 and 2007. The analysis is performed separately on data prior and post 9/11 attack, revealing, among others, that after 9/11 the profitability of full-service carriers is improving faster than that of focused carriers, and that passengers are more forgivable to service glitches after 9/11 or possibly are associating lack of service with the intensified security measures imposed after 9/11. Focusing the analysis on determinants of consumers’ complaints we find further support for these arguments.</p> |
topic |
empicial analysis 9/11 profitability quality operations strategy airlines |
url |
http://www.jairm.org/index.php/jairm/article/view/2 |
work_keys_str_mv |
AT bennymantin determinantsofprofitabilityandrecoveryfromsystemwideshocksthecaseoftheairlineindustry AT jenhungedwardwang determinantsofprofitabilityandrecoveryfromsystemwideshocksthecaseoftheairlineindustry |
_version_ |
1725506401187397632 |