Patient satisfaction with pharmaceutical care services provided at primary-level and secondary-level health facilities in Indonesia’s health coverage system

Patient satisfaction with pharmaceutical care services provided at primary-level and secondary-level health facilities in Indonesia’s health coverage system

Purpose - The purpose of this paper is to determine patient expectation and perception of pharmaceutical care services in order to measure the level of patient satisfaction provided by Indonesia’s health coverage (IHC) system. Design/methodology/approach - A patient satisfaction survey was conducted...

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Bibliographic Details
Main Authors: Luh Putu Febryana Larasanty, Maria Fiani Cahyadi, Ni Made Rai Sudarni, I Made Agus Gelgel Wirasuta
Format: Article
Language:English
Published: Emerald Publishing 2019-01-01
Series:Journal of Health Research
Subjects:
health facilities
indonesia’s health coverage
patient satisfaction
pharmaceutical care
Online Access:https://www.emerald.com/insight/content/doi/10.1108/JHR-06-2018-0033/full/pdf?title=patient-satisfaction-with-pharmaceutical-care-services-provided-at-primary-level-and-secondary-level-health-facilities-in-indonesias-health-coverage-system

Internet

https://www.emerald.com/insight/content/doi/10.1108/JHR-06-2018-0033/full/pdf?title=patient-satisfaction-with-pharmaceutical-care-services-provided-at-primary-level-and-secondary-level-health-facilities-in-indonesias-health-coverage-system

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