Organization Communication: Internal Conflict in Hospitality Industri
This article discussed conflicts that occurred in the tourism industry. The techniques of collecting data that used were through observation, unstructured interviews and documentation. While the data analysis technique used several stages, namely the stages of data reduction, data display and conclu...
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Universitas Islam Bandung
2020-06-01
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doaj-a6a0482548714d319d8816993e888db82020-11-25T03:44:45ZindUniversitas Islam BandungMediaTor1411-58832020-06-01131838910.29313/mediator.v13i1.56363348Organization Communication: Internal Conflict in Hospitality IndustriPutri Ekaresty Haes0I Wayan Joniarta1Universitas Pendidikan NasionalUniversitas Pendidikan NasionakThis article discussed conflicts that occurred in the tourism industry. The techniques of collecting data that used were through observation, unstructured interviews and documentation. While the data analysis technique used several stages, namely the stages of data reduction, data display and conclusions and verification. The results of the study stated that (1) conflicts that occur in the industry are internal conflicts, this dispute appeared because of the failure of two parties (workers and management or between units) in conveying thoughts, ideas, feelings and actions to the cause of not achieving equality of meaning (mutual understanding) resulted in wrong perceptions between both parties. The difference in meaning in the message conveyed occurs because there were different interpretations between communication style (2) transformational leadership can support the presence of internal conflict in organizations. (3) Several cases of internal conflict that occur in the industry discussed at LKB is an institution that aims to create an atmosphere of effective organizational communication and a conducive work climate.https://ejournal.unisba.ac.id/index.php/mediator/article/view/5636komunikasi organisasi, konflik serikat pekerja, human relation |
collection |
DOAJ |
language |
Indonesian |
format |
Article |
sources |
DOAJ |
author |
Putri Ekaresty Haes I Wayan Joniarta |
spellingShingle |
Putri Ekaresty Haes I Wayan Joniarta Organization Communication: Internal Conflict in Hospitality Industri MediaTor komunikasi organisasi, konflik serikat pekerja, human relation |
author_facet |
Putri Ekaresty Haes I Wayan Joniarta |
author_sort |
Putri Ekaresty Haes |
title |
Organization Communication: Internal Conflict in Hospitality Industri |
title_short |
Organization Communication: Internal Conflict in Hospitality Industri |
title_full |
Organization Communication: Internal Conflict in Hospitality Industri |
title_fullStr |
Organization Communication: Internal Conflict in Hospitality Industri |
title_full_unstemmed |
Organization Communication: Internal Conflict in Hospitality Industri |
title_sort |
organization communication: internal conflict in hospitality industri |
publisher |
Universitas Islam Bandung |
series |
MediaTor |
issn |
1411-5883 |
publishDate |
2020-06-01 |
description |
This article discussed conflicts that occurred in the tourism industry. The techniques of collecting data that used were through observation, unstructured interviews and documentation. While the data analysis technique used several stages, namely the stages of data reduction, data display and conclusions and verification. The results of the study stated that (1) conflicts that occur in the industry are internal conflicts, this dispute appeared because of the failure of two parties (workers and management or between units) in conveying thoughts, ideas, feelings and actions to the cause of not achieving equality of meaning (mutual understanding) resulted in wrong perceptions between both parties. The difference in meaning in the message conveyed occurs because there were different interpretations between communication style (2) transformational leadership can support the presence of internal conflict in organizations. (3) Several cases of internal conflict that occur in the industry discussed at LKB is an institution that aims to create an atmosphere of effective organizational communication and a conducive work climate. |
topic |
komunikasi organisasi, konflik serikat pekerja, human relation |
url |
https://ejournal.unisba.ac.id/index.php/mediator/article/view/5636 |
work_keys_str_mv |
AT putriekarestyhaes organizationcommunicationinternalconflictinhospitalityindustri AT iwayanjoniarta organizationcommunicationinternalconflictinhospitalityindustri |
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1724512972630392832 |