Approach to self-evaluation of perceived quality in elderly care services
<p><strong>Foundation:</strong> To evaluate periodically the perceived quality of care services for the elderly is one of the strategic elements on which the transformation of health systems is based in order to achieve efficiency, support decision-making and use resources wisely i...
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Centro Provincial de Información de Ciencias Médicas. Cienfuegos
2019-06-01
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Online Access: | http://www.medisur.sld.cu/index.php/medisur/article/view/4348 |
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doaj-a6bb7a6d2d71464c9fd17e6a8f92390b2020-11-25T02:09:24ZspaCentro Provincial de Información de Ciencias Médicas. CienfuegosMedisur1727-897X2019-06-011733934061708Approach to self-evaluation of perceived quality in elderly care servicesErnesto José López González0Yolanda Cabrera Macías1José Aurelio Díaz Quiñones2Ernesto López Cabrera3Ana María Gálvez González4Giset Jiménez López5Universidad de Ciencias Médicas. Cienfuegos.Universidad de Ciencias Médicas. Cienfuegos.Universidad de Ciencias Médicas. Cienfuegos.Universidad de Ciencias Médicas. Cienfuegos.Escuela Nacional de Salud Pública. La Habana.Escuela Nacional de Salud Pública. La Habana.<p><strong>Foundation:</strong> To evaluate periodically the perceived quality of care services for the elderly is one of the strategic elements on which the transformation of health systems is based in order to achieve efficiency, support decision-making and use resources wisely in the organizations that offer them. <br /><strong>Objective:</strong> to implement a procedure of self-evaluation of the perceived quality in the services of assistance to the elderly of the nursing home Hermanas Giral, of Cienfuegos. <br /><strong>Methods:</strong> development research based on a descriptive cross-sectional design, conducted during the month of February 2018 at the Hermanas Giral nursing home in Cienfuegos. Survey, interview and documentary review were used. The following instruments were applied: a questionnaire for the satisfaction of users in nursing homes, a questionnaire for the satisfaction of providers in nursing homes and a form for the nursing home process, previously validated by researchers from the National School of Public Health. <br /><strong>Results:</strong> users and providers are not satisfied (poor % 80).<br /> <strong>Conclusions:</strong> the self-evaluation of the service perceived quality in general was classified as inadequate.</p>http://www.medisur.sld.cu/index.php/medisur/article/view/4348autoevaluacióncalidad de la atención de saludservicios de salud para ancianos |
collection |
DOAJ |
language |
Spanish |
format |
Article |
sources |
DOAJ |
author |
Ernesto José López González Yolanda Cabrera Macías José Aurelio Díaz Quiñones Ernesto López Cabrera Ana María Gálvez González Giset Jiménez López |
spellingShingle |
Ernesto José López González Yolanda Cabrera Macías José Aurelio Díaz Quiñones Ernesto López Cabrera Ana María Gálvez González Giset Jiménez López Approach to self-evaluation of perceived quality in elderly care services Medisur autoevaluación calidad de la atención de salud servicios de salud para ancianos |
author_facet |
Ernesto José López González Yolanda Cabrera Macías José Aurelio Díaz Quiñones Ernesto López Cabrera Ana María Gálvez González Giset Jiménez López |
author_sort |
Ernesto José López González |
title |
Approach to self-evaluation of perceived quality in elderly care services |
title_short |
Approach to self-evaluation of perceived quality in elderly care services |
title_full |
Approach to self-evaluation of perceived quality in elderly care services |
title_fullStr |
Approach to self-evaluation of perceived quality in elderly care services |
title_full_unstemmed |
Approach to self-evaluation of perceived quality in elderly care services |
title_sort |
approach to self-evaluation of perceived quality in elderly care services |
publisher |
Centro Provincial de Información de Ciencias Médicas. Cienfuegos |
series |
Medisur |
issn |
1727-897X |
publishDate |
2019-06-01 |
description |
<p><strong>Foundation:</strong> To evaluate periodically the perceived quality of care services for the elderly is one of the strategic elements on which the transformation of health systems is based in order to achieve efficiency, support decision-making and use resources wisely in the organizations that offer them. <br /><strong>Objective:</strong> to implement a procedure of self-evaluation of the perceived quality in the services of assistance to the elderly of the nursing home Hermanas Giral, of Cienfuegos. <br /><strong>Methods:</strong> development research based on a descriptive cross-sectional design, conducted during the month of February 2018 at the Hermanas Giral nursing home in Cienfuegos. Survey, interview and documentary review were used. The following instruments were applied: a questionnaire for the satisfaction of users in nursing homes, a questionnaire for the satisfaction of providers in nursing homes and a form for the nursing home process, previously validated by researchers from the National School of Public Health. <br /><strong>Results:</strong> users and providers are not satisfied (poor % 80).<br /> <strong>Conclusions:</strong> the self-evaluation of the service perceived quality in general was classified as inadequate.</p> |
topic |
autoevaluación calidad de la atención de salud servicios de salud para ancianos |
url |
http://www.medisur.sld.cu/index.php/medisur/article/view/4348 |
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