Effectiveness of EFQM Model Implementation: a survey on Iranian automotive after sale services companies
It is nearly a decade that Iranian companies attempt to obtain European foundation for quality management (EFQM) organizational excellence award with guidance of public sector, spending enormous financial cost and utilization of human resources. Authors experiences an expert or consultant in implem...
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Associação Brasileira de Engenharia de Produção (ABEPRO)
2017-07-01
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doaj-a6cf50dfe7d84ecdb391ba458c979fc52020-11-25T01:34:20ZengAssociação Brasileira de Engenharia de Produção (ABEPRO)Brazilian Journal of Operations & Production Management2237-89602017-07-0114210.14488/BJOPM.2017.v14.n2.a3161Effectiveness of EFQM Model Implementation: a survey on Iranian automotive after sale services companiesBehrouz Sharifi Moghaddam0Abrisham Rashidzadeh Davan1Morteza Musakhani2Daryush Gholamzadeh3Department of Management, Qazvin Branch, Islamic Azad University, Qazvin, Iran.Department of Management, Qazvin Branch, Islamic Azad University, Qazvin, Iran.Department of Management, Qazvin Branch, Islamic Azad University, Qazvin, Iran.Department of Management, Tehran central Branch, Islamic Azad University, Tehran, Iran. It is nearly a decade that Iranian companies attempt to obtain European foundation for quality management (EFQM) organizational excellence award with guidance of public sector, spending enormous financial cost and utilization of human resources. Authors experiences an expert or consultant in implementing this pattern in several companies is motivated them to perform a research about effectiveness of EFQM pattern in Iranian companies. In this regard, automotive after-sales services companies that engaged in achieving EFQM award have been chosen as the study population. To evaluate effectiveness of this pattern, several dimensions of organization based on research literature, patterns and theories translated to operational and measurable indicators. Questionnaires were completed by a sample of employees and managers, were used for data collection. Research hypotheses were tested by comparison of coupled mean before and after implementation of EFQM model. Results suggest that the effectiveness of EFQM model implementation in Iranian companies, is very low and only in some dimensions. https://bjopm.emnuvens.com.br/bjopm/article/view/161European foundation for quality managementOrganizational EffectivenessOrganizational Excellence AwardEFQMAutomotive after sale services |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Behrouz Sharifi Moghaddam Abrisham Rashidzadeh Davan Morteza Musakhani Daryush Gholamzadeh |
spellingShingle |
Behrouz Sharifi Moghaddam Abrisham Rashidzadeh Davan Morteza Musakhani Daryush Gholamzadeh Effectiveness of EFQM Model Implementation: a survey on Iranian automotive after sale services companies Brazilian Journal of Operations & Production Management European foundation for quality management Organizational Effectiveness Organizational Excellence Award EFQM Automotive after sale services |
author_facet |
Behrouz Sharifi Moghaddam Abrisham Rashidzadeh Davan Morteza Musakhani Daryush Gholamzadeh |
author_sort |
Behrouz Sharifi Moghaddam |
title |
Effectiveness of EFQM Model Implementation: a survey on Iranian automotive after sale services companies |
title_short |
Effectiveness of EFQM Model Implementation: a survey on Iranian automotive after sale services companies |
title_full |
Effectiveness of EFQM Model Implementation: a survey on Iranian automotive after sale services companies |
title_fullStr |
Effectiveness of EFQM Model Implementation: a survey on Iranian automotive after sale services companies |
title_full_unstemmed |
Effectiveness of EFQM Model Implementation: a survey on Iranian automotive after sale services companies |
title_sort |
effectiveness of efqm model implementation: a survey on iranian automotive after sale services companies |
publisher |
Associação Brasileira de Engenharia de Produção (ABEPRO) |
series |
Brazilian Journal of Operations & Production Management |
issn |
2237-8960 |
publishDate |
2017-07-01 |
description |
It is nearly a decade that Iranian companies attempt to obtain European foundation for quality management (EFQM) organizational excellence award with guidance of public sector, spending enormous financial cost and utilization of human resources. Authors experiences an expert or consultant in implementing this pattern in several companies is motivated them to perform a research about effectiveness of EFQM pattern in Iranian companies.
In this regard, automotive after-sales services companies that engaged in achieving EFQM award have been chosen as the study population. To evaluate effectiveness of this pattern, several dimensions of organization based on research literature, patterns and theories translated to operational and measurable indicators. Questionnaires were completed by a sample of employees and managers, were used for data collection. Research hypotheses were tested by comparison of coupled mean before and after implementation of EFQM model. Results suggest that the effectiveness of EFQM model implementation in Iranian companies, is very low and only in some dimensions.
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topic |
European foundation for quality management Organizational Effectiveness Organizational Excellence Award EFQM Automotive after sale services |
url |
https://bjopm.emnuvens.com.br/bjopm/article/view/161 |
work_keys_str_mv |
AT behrouzsharifimoghaddam effectivenessofefqmmodelimplementationasurveyoniranianautomotiveaftersaleservicescompanies AT abrishamrashidzadehdavan effectivenessofefqmmodelimplementationasurveyoniranianautomotiveaftersaleservicescompanies AT mortezamusakhani effectivenessofefqmmodelimplementationasurveyoniranianautomotiveaftersaleservicescompanies AT daryushgholamzadeh effectivenessofefqmmodelimplementationasurveyoniranianautomotiveaftersaleservicescompanies |
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