An Auditing Approach for ERP Systems Examining Human Factors that Influence ERP User Satisfaction
This paper tries to connect the successful implementation and operation of the ERP (Enterprise Resource Planning) information systems with people and their characteristics through a pilot survey. It examines the human factors that influence ERP user satisfaction. The presented survey tests 14 hypoth...
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2010-01-01
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doaj-a90023f6499f42019a42793fa2572a792020-11-24T23:20:57ZengInforec AssociationInformatică economică1453-13051842-80882010-01-011417892An Auditing Approach for ERP Systems Examining Human Factors that Influence ERP User SatisfactionTheodoros MITAKOSIoannis ALMALIOTISAnna DEMEROUTIThis paper tries to connect the successful implementation and operation of the ERP (Enterprise Resource Planning) information systems with people and their characteristics through a pilot survey. It examines the human factors that influence ERP user satisfaction. The presented survey tests 14 hypotheses and is based on the model developed by Zviran, Pliskin & Levin [21]. An additional factor has been added to the specified model, the self-efficacy factor analyzed by Bandura [1]. The results are based on 250 ERP users that responded to the survey. The key findings that were revealed by data analysis were that none of the human socio-demographic characteristics do influence ERP user satisfaction. Additionally it was found that perceived usefulness and self-efficacy are the key directors of the ERP user satisfaction. Moreover suggestions are given about how the companies should handle ERP usage in order to develop the prerequisites for increasing user satisfaction and productivity accordingly. http://revistaie.ase.ro/content/53/08%20Mitakos,%20Almaliotis,%20Demerouti.pdfERP AuditUser SatisfactionPerceived Usefulness |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Theodoros MITAKOS Ioannis ALMALIOTIS Anna DEMEROUTI |
spellingShingle |
Theodoros MITAKOS Ioannis ALMALIOTIS Anna DEMEROUTI An Auditing Approach for ERP Systems Examining Human Factors that Influence ERP User Satisfaction Informatică economică ERP Audit User Satisfaction Perceived Usefulness |
author_facet |
Theodoros MITAKOS Ioannis ALMALIOTIS Anna DEMEROUTI |
author_sort |
Theodoros MITAKOS |
title |
An Auditing Approach for ERP Systems Examining Human Factors that Influence ERP User Satisfaction |
title_short |
An Auditing Approach for ERP Systems Examining Human Factors that Influence ERP User Satisfaction |
title_full |
An Auditing Approach for ERP Systems Examining Human Factors that Influence ERP User Satisfaction |
title_fullStr |
An Auditing Approach for ERP Systems Examining Human Factors that Influence ERP User Satisfaction |
title_full_unstemmed |
An Auditing Approach for ERP Systems Examining Human Factors that Influence ERP User Satisfaction |
title_sort |
auditing approach for erp systems examining human factors that influence erp user satisfaction |
publisher |
Inforec Association |
series |
Informatică economică |
issn |
1453-1305 1842-8088 |
publishDate |
2010-01-01 |
description |
This paper tries to connect the successful implementation and operation of the ERP (Enterprise Resource Planning) information systems with people and their characteristics through a pilot survey. It examines the human factors that influence ERP user satisfaction. The presented survey tests 14 hypotheses and is based on the model developed by Zviran, Pliskin & Levin [21]. An additional factor has been added to the specified model, the self-efficacy factor analyzed by Bandura [1]. The results are based on 250 ERP users that responded to the survey. The key findings that were revealed by data analysis were that none of the human socio-demographic characteristics do influence ERP user satisfaction. Additionally it was found that perceived usefulness and self-efficacy are the key directors of the ERP user satisfaction. Moreover suggestions are given about how the companies should handle ERP usage in order to develop the prerequisites for increasing user satisfaction and productivity accordingly. |
topic |
ERP Audit User Satisfaction Perceived Usefulness |
url |
http://revistaie.ase.ro/content/53/08%20Mitakos,%20Almaliotis,%20Demerouti.pdf |
work_keys_str_mv |
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