Is certification for sustainable tourism complementary to ISO 9000 certi fi cation? The case of the Parque del Lago Hotel in Costa Rica

Is certification for sustainable tourism complementary to ISO 9000 certi fi cation? The case of the Parque del Lago Hotel in Costa Rica

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The value of this paper lies in the fact that it provides a comparative analysis between ISO 9000:2000 standards and the Costa Rica CST sustainability standard. It aims to obtain differences and similarities between both certification systems from this comparison and to analyze how they contribute t...

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Main Authors: Kattia Vasconcelos -Vasquez, Francisco Balbastre-Benavent, Ana Maria Redondo-Cano
Format: Article
Language:English
Published: Instituto de Investigación Social y Turismo 2011-10-01
Series:PASOS Revista de Turismo y Patrimonio Cultural
Subjects:
Sustainable tourism
Tourism certi fi cation
Quality certification
Case study
Online Access:http://www.pasosonline.org/Publicados/9411/PS0411_05.pdf
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spelling doaj-aa9e872695dc4f20add6addc101dd0aa2020-11-24T21:33:50ZengInstituto de Investigación Social y TurismoPASOS Revista de Turismo y Patrimonio Cultural1695-71212011-10-0194543557Is certification for sustainable tourism complementary to ISO 9000 certi fi cation? The case of the Parque del Lago Hotel in Costa RicaKattia Vasconcelos -VasquezFrancisco Balbastre-BenaventAna Maria Redondo-CanoThe value of this paper lies in the fact that it provides a comparative analysis between ISO 9000:2000 standards and the Costa Rica CST sustainability standard. It aims to obtain differences and similarities between both certification systems from this comparison and to analyze how they contribute to business management and sustainability. The analysis highlights which organizational changes a company must develop in order to achieve efficiency and ensure customer satisfaction.http://www.pasosonline.org/Publicados/9411/PS0411_05.pdfSustainable tourismTourism certi fi cationQuality certificationCase study
collection DOAJ
language English
format Article
sources DOAJ
author Kattia Vasconcelos -Vasquez
Francisco Balbastre-Benavent
Ana Maria Redondo-Cano
spellingShingle Kattia Vasconcelos -Vasquez
Francisco Balbastre-Benavent
Ana Maria Redondo-Cano
Is certification for sustainable tourism complementary to ISO 9000 certi fi cation? The case of the Parque del Lago Hotel in Costa Rica
PASOS Revista de Turismo y Patrimonio Cultural
Sustainable tourism
Tourism certi fi cation
Quality certification
Case study
author_facet Kattia Vasconcelos -Vasquez
Francisco Balbastre-Benavent
Ana Maria Redondo-Cano
author_sort Kattia Vasconcelos -Vasquez
title Is certification for sustainable tourism complementary to ISO 9000 certi fi cation? The case of the Parque del Lago Hotel in Costa Rica
title_short Is certification for sustainable tourism complementary to ISO 9000 certi fi cation? The case of the Parque del Lago Hotel in Costa Rica
title_full Is certification for sustainable tourism complementary to ISO 9000 certi fi cation? The case of the Parque del Lago Hotel in Costa Rica
title_fullStr Is certification for sustainable tourism complementary to ISO 9000 certi fi cation? The case of the Parque del Lago Hotel in Costa Rica
title_full_unstemmed Is certification for sustainable tourism complementary to ISO 9000 certi fi cation? The case of the Parque del Lago Hotel in Costa Rica
title_sort is certification for sustainable tourism complementary to iso 9000 certi fi cation? the case of the parque del lago hotel in costa rica
publisher Instituto de Investigación Social y Turismo
series PASOS Revista de Turismo y Patrimonio Cultural
issn 1695-7121
publishDate 2011-10-01
description The value of this paper lies in the fact that it provides a comparative analysis between ISO 9000:2000 standards and the Costa Rica CST sustainability standard. It aims to obtain differences and similarities between both certification systems from this comparison and to analyze how they contribute to business management and sustainability. The analysis highlights which organizational changes a company must develop in order to achieve efficiency and ensure customer satisfaction.
topic Sustainable tourism
Tourism certi fi cation
Quality certification
Case study
url http://www.pasosonline.org/Publicados/9411/PS0411_05.pdf
work_keys_str_mv AT kattiavasconcelosvasquez iscertificationforsustainabletourismcomplementarytoiso9000certificationthecaseoftheparquedellagohotelincostarica
AT franciscobalbastrebenavent iscertificationforsustainabletourismcomplementarytoiso9000certificationthecaseoftheparquedellagohotelincostarica
AT anamariaredondocano iscertificationforsustainabletourismcomplementarytoiso9000certificationthecaseoftheparquedellagohotelincostarica
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