Is certification for sustainable tourism complementary to ISO 9000 certi fi cation? The case of the Parque del Lago Hotel in Costa Rica

Is certification for sustainable tourism complementary to ISO 9000 certi fi cation? The case of the Parque del Lago Hotel in Costa Rica

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The value of this paper lies in the fact that it provides a comparative analysis between ISO 9000:2000 standards and the Costa Rica CST sustainability standard. It aims to obtain differences and similarities between both certification systems from this comparison and to analyze how they contribute t...

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Bibliographic Details
Main Authors: Kattia Vasconcelos -Vasquez, Francisco Balbastre-Benavent, Ana Maria Redondo-Cano
Format: Article
Language:English
Published: Instituto de Investigación Social y Turismo 2011-10-01
Series:PASOS Revista de Turismo y Patrimonio Cultural
Subjects:
Sustainable tourism
Tourism certi fi cation
Quality certification
Case study
Online Access:http://www.pasosonline.org/Publicados/9411/PS0411_05.pdf

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