Patients’ Satisfaction With Pharmaceutical Care Services in Asthma: An Intervention Study in 2 Nigerian Hospitals

• Main Authors: Kosisochi Chinwendu Amorha BPharm, PharmD, MPharm, PhD, FPCPharm, Mathew Jegbefume Okonta BPharm, PharmD, MPharm, PhD, FPCPharm, Chinwe Victoria Ukwe BPharm, PharmD, MPharm, PhD, FPCPharm
• Format: Article
• Language: English
• Published: SAGE Publishing 2021-08-01
• Series: Journal of Patient Experience
• Online Access: https://doi.org/10.1177/23743735211034339

Quality in health care is commonly measured by patient satisfaction. This study assessed asthmatic patients’ satisfaction with the pharmaceutical care services rendered in 2 Nigerian tertiary hospitals. This 3-arm intervention study was single-blinded, prospective, and randomized. The 3 arms were Usual Care, Individual Intervention, and Caregiver-assisted Intervention. Intervention arms received education for 6 months, whereas the Usual Care arm received no education. The Patient Satisfaction with Pharmaceutical Services questionnaire was utilized. Data were analyzed using the IBM SPSS Version 25.0 with statistical significance set as P < .05. Seventy-eight asthma patients participated in the 3-arm study. The majority of the patients (82.1%) were happy with the services provided by the pharmacists. More of the patients who received Individualized Intervention were highly satisfied, compared to those in the Caregiver-assisted Intervention arm and Usual Care arm (52.6% vs 44.7% vs 2.6%, χ 2 = 32.124, P < .001). The Individualized Intervention satisfied patients better than the Caregiver-assisted Intervention. Pharmacists should strive to have direct communication with their patients despite the involvement of caregivers.