The impact of it service operation and KM infrastructure on it employees’ knowledge sharing intention
Knowledge is now recognized as an important strategic resourceand a source of competitive advantageto organizations. Especially to the IT industry-a knowledge-intensivearea,the facilitation of knowledge sharing among IT employees has become increasingly important.Thisstudy employs...
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TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH
2020-08-01
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Series: | Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh |
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Online Access: | https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/666 |
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doaj-abaf8482f648428dbc01511bd03787c32021-09-13T08:55:01ZvieTẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINHTạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh2734-93062734-95782020-08-011221534549The impact of it service operation and KM infrastructure on it employees’ knowledge sharing intentionPhạm Quốc Trung0Phạm Hùng1Trường Đại học Bách Khoa, Đại học Quốc gia Thành phố Hồ Chí MinhTrường Đại học Bách Khoa, Đại học Quốc gia Thành phố Hồ Chí MinhKnowledge is now recognized as an important strategic resourceand a source of competitive advantageto organizations. Especially to the IT industry-a knowledge-intensivearea,the facilitation of knowledge sharing among IT employees has become increasingly important.Thisstudy employs TPB model and a research by So C.F. (2006) to identify factors affecting the knowledgesharing intention of IT employees in Vietnam. By analyzing 265 samples collected from employees workingin IT companies in HCM City, the study showed that IT Operations Managementand Technological Infrastructure have an indirect effect on knowledge sharing intention through intermediary factors such as Attitude, Subjective Normand Perceived Behavioral Control.Based on thefindings, we made some recommendations to promote knowledge sharing intentionof Vietnamese IT employeesincluding (1) upgrading the IT Infrastructuresystem; (2) effectively managing IT Services; (3) creating a friendly and easy-to-use IS; and (4) providingIT employees with convenient conditions to help facilitate the effective knowledge sharing among them.https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/666chia sẻ tri thứcvận hành dịch vụ cntthạ tầng quản lý tri thứccntt |
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DOAJ |
language |
Vietnamese |
format |
Article |
sources |
DOAJ |
author |
Phạm Quốc Trung Phạm Hùng |
spellingShingle |
Phạm Quốc Trung Phạm Hùng The impact of it service operation and KM infrastructure on it employees’ knowledge sharing intention Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh chia sẻ tri thức vận hành dịch vụ cntt hạ tầng quản lý tri thức cntt |
author_facet |
Phạm Quốc Trung Phạm Hùng |
author_sort |
Phạm Quốc Trung |
title |
The impact of it service operation and KM infrastructure on it employees’ knowledge sharing intention |
title_short |
The impact of it service operation and KM infrastructure on it employees’ knowledge sharing intention |
title_full |
The impact of it service operation and KM infrastructure on it employees’ knowledge sharing intention |
title_fullStr |
The impact of it service operation and KM infrastructure on it employees’ knowledge sharing intention |
title_full_unstemmed |
The impact of it service operation and KM infrastructure on it employees’ knowledge sharing intention |
title_sort |
impact of it service operation and km infrastructure on it employees’ knowledge sharing intention |
publisher |
TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH |
series |
Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh |
issn |
2734-9306 2734-9578 |
publishDate |
2020-08-01 |
description |
Knowledge is now recognized as an important strategic resourceand a source of competitive advantageto organizations. Especially to the IT industry-a knowledge-intensivearea,the facilitation of knowledge sharing among IT employees has become increasingly important.Thisstudy employs TPB model and a research by So C.F. (2006) to identify factors affecting the knowledgesharing intention of IT employees in Vietnam. By analyzing 265 samples collected from employees workingin IT companies in HCM City, the study showed that IT Operations Managementand Technological Infrastructure have an indirect effect on knowledge sharing intention through intermediary factors such as Attitude, Subjective Normand Perceived Behavioral Control.Based on thefindings, we made some recommendations to promote knowledge sharing intentionof Vietnamese IT employeesincluding (1) upgrading the IT Infrastructuresystem; (2) effectively managing IT Services; (3) creating a friendly and easy-to-use IS; and (4) providingIT employees with convenient conditions to help facilitate the effective knowledge sharing among them. |
topic |
chia sẻ tri thức vận hành dịch vụ cntt hạ tầng quản lý tri thức cntt |
url |
https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/666 |
work_keys_str_mv |
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