Diversification of Factors Influencing Qualitative Evaluation of a Historical and Cultural Destination

Introduction. Perceived quality combined with tourist motivation, tourist experience and other variables were identified as important antecedents of tourist satisfaction and destination loyalty. However, few studies have examined factors influencing a tourist’s perception of the service quality in a...

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Bibliographic Details
Main Author: Zhang Juan
Format: Article
Language:English
Published: Sciendo 2020-03-01
Series:Polish Journal of Sport and Tourism
Subjects:
Online Access:https://doi.org/10.2478/pjst-2020-0006
Description
Summary:Introduction. Perceived quality combined with tourist motivation, tourist experience and other variables were identified as important antecedents of tourist satisfaction and destination loyalty. However, few studies have examined factors influencing a tourist’s perception of the service quality in a destination, especially in specific destinations. The main purpose of this study was to investigate whether tourist motivation and tourist experience influence how tourists perceive quality and to analyse complex relationships between the constructs of perceived quality, tourist experience, tourist motivation and tourist satisfaction in the context of historical and cultural destinations.
ISSN:2082-8799