Satisfaction and loyalty in the all-inclusive system in Cape Verde

• Main Authors: Juan Antonio Jimber Del Río, Jesús Claudio Pérez-Gálvez, Francisco Orgaz-Agüera, Virginia Navajas-Romero, Tomás López-Guzmán
• Format: Article
• Language: English
• Published: University of the Algarve - ESGHT - CIEO 2018-01-01
• Series: Tourism & Management Studies
• Subjects: all-inclusive system; attitude; perceived value; satisfaction; loyalty; structural equations; cape verde
• Online Access: https://tmstudies.net/index.php/ectms/article/view/959/pdf_92

The aim of this paper is to analyse satisfaction and loyalty in the AllInclusive system in Cape Verde, one of the main destinations of sun and beach in Africa. The methodology used was based on surveys conducted with tourists. The data from this research have been analysed with SPSS 23 and AMOS IBM SPSS 23. The results of this research have shown that in order to achieve the loyalty of tourists, the role of both the agents and those responsible for the destination is very important; therefore, they should attract tourists with the right sociodemographic profile, and second, improve the knowledge and the attitude of the visitors regarding the different attractions of the "allinclusive” system. Thus, the value perceived by the tourists has a