Beyond Bedlam: How Consumers and Brands Alike Are Playing the Web
Effective social brand engagement can result from marketers “getting in the game” by playing with consumers. Play can take many different forms and can refer to different aspects. It can produce winners and losers, for example when marketers conquer the consumer’s wish to be let alone. It can refer...
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doaj-aea5739895cc445e92b4c81bbe495b3e2020-11-25T01:03:48ZengSciendoGfK Marketing Intelligence Review1865-58662014-11-0162283310.2478/gfkmir-2014-0095gfkmir-2014-0095Beyond Bedlam: How Consumers and Brands Alike Are Playing the WebDeighton John0Kornfeld Leora1Harold M. Brierley Professor of Business Administration, Harvard Business SchoolDigital Media ResearcherEffective social brand engagement can result from marketers “getting in the game” by playing with consumers. Play can take many different forms and can refer to different aspects. It can produce winners and losers, for example when marketers conquer the consumer’s wish to be let alone. It can refer to the collaboration among players to achieve, if not exactly a common purpose, at least separate purposes with joint resources. Or it can refer to conduct that bemuses and befuddles, leaving even the marketer unsure about the purpose of the game, except that he will be better known. It is apparent that people want to play with brands, and their managers must therefore decide if they want to actively offer participation and surrender to whatever form consumer play may take. However, brand managers should be prepared for surprising turns. Attention and consumer engagement are the prizes at stake for taking the venture, awards that are increasingly difficult to gain with more traditional communication campaigns.http://www.degruyter.com/view/j/gfkmir.2014.6.issue-2/gfkmir-2014-0095/gfkmir-2014-0095.xml?format=INTInteractivitySocial MediaBrandsConsumer ParticipationSocial Brand Engagement |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Deighton John Kornfeld Leora |
spellingShingle |
Deighton John Kornfeld Leora Beyond Bedlam: How Consumers and Brands Alike Are Playing the Web GfK Marketing Intelligence Review Interactivity Social Media Brands Consumer Participation Social Brand Engagement |
author_facet |
Deighton John Kornfeld Leora |
author_sort |
Deighton John |
title |
Beyond Bedlam: How Consumers and Brands Alike Are Playing the Web |
title_short |
Beyond Bedlam: How Consumers and Brands Alike Are Playing the Web |
title_full |
Beyond Bedlam: How Consumers and Brands Alike Are Playing the Web |
title_fullStr |
Beyond Bedlam: How Consumers and Brands Alike Are Playing the Web |
title_full_unstemmed |
Beyond Bedlam: How Consumers and Brands Alike Are Playing the Web |
title_sort |
beyond bedlam: how consumers and brands alike are playing the web |
publisher |
Sciendo |
series |
GfK Marketing Intelligence Review |
issn |
1865-5866 |
publishDate |
2014-11-01 |
description |
Effective social brand engagement can result from marketers “getting in the game” by playing with consumers. Play can take many different forms and can refer to different aspects. It can produce winners and losers, for example when marketers conquer the consumer’s wish to be let alone. It can refer to the collaboration among players to achieve, if not exactly a common purpose, at least separate purposes with joint resources. Or it can refer to conduct that bemuses and befuddles, leaving even the marketer unsure about the purpose of the game, except that he will be better known. It is apparent that people want to play with brands, and their managers must therefore decide if they want to actively offer participation and surrender to whatever form consumer play may take. However, brand managers should be prepared for surprising turns. Attention and consumer engagement are the prizes at stake for taking the venture, awards that are increasingly difficult to gain with more traditional communication campaigns. |
topic |
Interactivity Social Media Brands Consumer Participation Social Brand Engagement |
url |
http://www.degruyter.com/view/j/gfkmir.2014.6.issue-2/gfkmir-2014-0095/gfkmir-2014-0095.xml?format=INT |
work_keys_str_mv |
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