Diagnosis of Knowledge Management in the Brisas Sierra Mar hotel

• Main Authors: Ivón Sosa-Piedra, Rosario León-Robaina
• Format: Article
• Language: Spanish
• Published: Universidad de Oriente 2017-06-01
• Series: Anuario de la Facultad de Ciencias Económicas y Empresariales
• Subjects: gestión del conocimiento, capital intelectual, evaluación de la gestión del conocimiento y el capital intelectual.
• Online Access: http://revistas.uo.edu.cu/index.php/aeco/article/view/2727

<p class="Resumen">The present investigation was made in order to evaluate the Knowledge in the Management at Brisas Sierra Mar Hotel, Santiago de Cuba. Due to this, it is being value the actual approaches that was utilized in the existent methodologies for the measurement conduct of the knowledge in the Enterprise Organizations. To fulfill these results we utilized different methods, technical, abilities and scientific investigation tools, such as: analysis-method, synthesis, historical logical, and inducement; technical as a team work, expert judgments, interviews and first and second class information review, as well as the informatics decision programs for the selection and validations of the experts, the Statistic Program for Social Sciences for Windows (SPSS) version 15.0 in indicting of the information. The investigation propitiated an evaluation of the actual situation of Brisas Sierra Mar Hotel, Santiago de Cuba and permitted to identify the stage of their main intellectual, placing them in an intermediate level.</p>