Empowering service employees: A case study of banking industry
This paper presents an empirical investigation to study the effects of different factors influencing empowering employees in banking industry. The proposed study designs a questionnaire in Likert scale, which contains three components of individual, job related and organizational related factors. Cr...
Main Authors: | Hadi Moradi, Mohammad Reza Fallah |
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Format: | Article |
Language: | English |
Published: |
Growing Science
2014-07-01
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Series: | Management Science Letters |
Subjects: | |
Online Access: | http://www.growingscience.com/msl/Vol4/msl_2014_189.pdf |
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