Gap Analysis of Educational Services Quality based on SERVQUAL Model from Iranian Medical Students’ Viewpoint (2014)

Introduction: Identifying service recipients’ perceptions and evaluating service quality are the basic steps toward compiling quality assurance programs. In this regard, the present study aimed to determine the quality of educational services using service quality (SERVQUAL) model and from students’...

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Bibliographic Details
Main Authors: Roohangiz Norouzinia, Rohollah Mohammadi, Azam Sharifi
Format: Article
Published: Kermanshah University of Medical Sciences 2017-12-01
Series:Educational Research in Medical Sciences
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