Measuring Online Teaching Service Quality in Higher Education in the COVID-19 Environment

Measuring Online Teaching Service Quality in Higher Education in the COVID-19 Environment

The use of the Internet to develop new technologies has generated a considerable change in teaching and student learning in higher education. The pandemic caused by COVID-19 has forced universities to switch from face-to-face to online instruction. Furthermore, this transfer process was planned and...

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Bibliographic Details
Main Authors: José M. Ramírez-Hurtado, Alfredo G. Hernández-Díaz, Ana D. López-Sánchez, Víctor E. Pérez-León
Format: Article
Language:English
Published: MDPI AG 2021-03-01
Series:International Journal of Environmental Research and Public Health
Subjects:
service quality
higher education
online teaching
importance-performance analysis
structural equations
Online Access:https://www.mdpi.com/1660-4601/18/5/2403

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