The influence of electronic communication media on job performance of remote software outsourcing teams - A study in Vietnam

• Main Authors: Huỳnh Thị Minh Châu, Nguyễn Mạnh Tuấn, Trương Thị Lan Anh
• Format: Article
• Language: Vietnamese
• Published: TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH 2020-06-01
• Series: Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh
• Subjects: đội ảo; gia công phần mềm từ xa; phương tiện truyền thông điện tử; thành quả công việc; tiếp tục sử dụng công nghệ thông tin
• Online Access: https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/482
• ISSN: 2734-9306; 2734-9578

In addition to information technology applications used for software development, remote software outsourcing teams also use electronic communication media for communication and coordination between each other. This paper (1) proposes a structural model describing the effects of four factors related to electronic communication media usage (including satisfaction with prior use, usage habit, IT continuance intention, level of usage) on the job performance of remote software outsourcing team members; (2) conducts a quantitative survey on 243 members of remote software outsourcing teams in Vietnam. The results show that (i) satisfaction with prior use and usage habit have positive effects on continuance intention of using electronic communication media, (ii) satisfaction with prior use and continuance intention of using electronic communication media have positive effects on level of electronic communication media usage, (iii) level of electronic communication media usage has a positive effect on job performance. Four factors related to electronic communication media usage can explain 16% of variations on job performance.