GESTÃO DA TERCEIRIZAÇÃO NO SETOR BRASILEIRO DE DISTRIBUIÇÃO DE ENERGIA ELÉTRICA

GESTÃO DA TERCEIRIZAÇÃO NO SETOR BRASILEIRO DE DISTRIBUIÇÃO DE ENERGIA ELÉTRICA

Outsourcing activities have been expanded through the whole value chain in the Brazilian electric energy distribution sector, includingservices which are part of the firm’s core business. This work has as the objective of analyzing two service outsourcing models developed by Brazilian electricity di...

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Bibliographic Details
Main Authors: Gregório Jean Varvakis Rados, Mauricio Uriona Maldonado, Leonardo Leocádio Coelho de Souza
Format: Article
Language:English
Published: Fundação Getulio Vargas 2011-04-01
Series:RAE: Revista de Administração de Empresas
Subjects:
Outsourcing
electric sector
business process
service management
management models
Online Access:http://rae.fgv.br/sites/rae.fgv.br/files/artigos/10.1590_S0034-75902011000200006.pdf
Description
Summary:Outsourcing activities have been expanded through the whole value chain in the Brazilian electric energy distribution sector, includingservices which are part of the firm’s core business. This work has as the objective of analyzing two service outsourcing models developed by Brazilian electricity distribution companies. Interviews in situ with stakeholders from both companies and from the outsourcing companies were made along with visits. The main contribution is that outsourcing activities require more sophisticated management models, suggested by the need to increase technical and managerial capabilities in the firms
ISSN:0034-7590
2178-938X

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