Research of experience of leader countries in the field of digital communications of government structures and business

• Main Author: A. E. Makarenko
• Format: Article
• Language: Russian
• Published: State University of Management 2020-02-01
• Series: E-Management
• Subjects: e-government; digital communications; online services; information and communication technologies; digitalization of the economy; cybersecurity; digital barrier; scientific and technical progress; country rating; cloud computing; automation; business reporting; tender purchases; public services portal; computer literacy; development index; internet
• Online Access: https://e-management.guu.ru/jour/article/view/76

The relationship between the perspective of sustainable development of States and the degree of their involvement in scientific and technological progress has been considered. The role of information and communication technologies in the development of society, as well as the importance of the Internet in the modern world to provide information and communication functions have been noted. The data describing the spread of the Internet in the countries of the world have been presented. The trend of increasing the number of Internet users has been traced. The high efficiency of digital communications in comparison with traditional means of communication has been emphasized.Such an important sphere of application of information and communication technologies in Russia as E-Government has been highlighted, the range of tasks assigned to it, advantages and possible problems in its use have been characterized. Ten countries as leading providers of public services and information via the Internet have been defined. The criteria for assessing the level of E-Government development: the online service index, the telecommunications infrastructure development index, the human capital index, as well as a single indicator – the E-Government development index, have been considered. The high place of Russia in the ranking of countries that have implemented E-Government has been noticed. The importance of ensuring transparency and accountability, protection of personal data, ensuring uninterrupted service and preventing the emergence of a digital barrier when using E-Government has been emphasized.Areas, where digital services are particularly needed, have been described. The experience of ten leading countries in the implementation and use of E-Government, as well as in the field of communication of government structures and entrepreneurship has been studied and analyzed. Such important aspects as the need to develop effective, convenient, secure services for online services, the feasibility of automating business reporting, conducting tender purchases in a digital format, and the introduction of cloud computing in the public sector have been highlighted. The development of digital services should be accompanied by ensuring the security of staying in the digital space and improving the computer literacy of citizens. Implementing digital innovation is necessary, but it should not be an end in itself.