Determinant Factors of Customers Loyalty in Hotels in Bandung City
This research verified the direct causal effects between thinking styles, customer satisfaction and service quality toward the customer loyalty. On the other hand, the indirect causal effects were verified through mediation variable such as customer satisfaction, trust, customers engagement, switchi...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Soegijapranata Catholic University
2019-12-01
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| Series: | Psikodimensia: Kajian Ilmiah Psikologi |
| Subjects: | |
| Online Access: | http://journal.unika.ac.id/index.php/psi/article/view/2003 |