Nuansi, P., & Ngamcharoenmongkol, P. (2021). Proactive Complaint Management: Effects of Customer Voice Initiation on Perceived Justices, Satisfaction, and Negative Word-of-Mouth. SAGE Publishing.
Chicago Style (17th ed.) CitationNuansi, Phimai, and Piya Ngamcharoenmongkol. Proactive Complaint Management: Effects of Customer Voice Initiation on Perceived Justices, Satisfaction, and Negative Word-of-Mouth. SAGE Publishing, 2021.
MLA (8th ed.) CitationNuansi, Phimai, and Piya Ngamcharoenmongkol. Proactive Complaint Management: Effects of Customer Voice Initiation on Perceived Justices, Satisfaction, and Negative Word-of-Mouth. SAGE Publishing, 2021.
Warning: These citations may not always be 100% accurate.