Assessment Of Health Care Services In Outpatient Clinics Based On SERVQUAL Model In Hospitals Of Tehran

Background and Aim: The provision of high-quality services is considered as a prerequisite to the success of responsible organizations. Using SERVQUAL model, the present article seeks to delve into the quality of services provided in outpatient clinics as judged by patients in case-study hospitals t...

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Bibliographic Details
Main Authors: Seyed Jamaloddin Tabibi, Mohmod Reza Gohari, Somayeh Shahri, Sara Aghababa
Format: Article
Published: Tehran University of Medical Sciences 2012-01-01
Series:پیاورد سلامت
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