Evaluating the quality of training courses: a comparison of different designs for evaluating training

This paper aims to show that some designs for evaluating training are more suitable than others in a quality approach. Effectively, several practices of evaluation are incompatible. These are presented in the first section: Kirkpatrick’s fourlevel training evaluation model (Reaction, Learning, Behav...

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Bibliographic Details
Main Authors: Isabelle GILLET, Daniel GILIBERT
Format: Article
Language:English
Published: Etudes Scientifiques Spécialisées Appliquées aux Communications Humaines, Economiques, Sociales et Symboliques 2009-01-01
Series:Essachess
Subjects:
Online Access:http://www.essachess.com/index.php/jcs/article/view/62/32
Description
Summary:This paper aims to show that some designs for evaluating training are more suitable than others in a quality approach. Effectively, several practices of evaluation are incompatible. These are presented in the first section: Kirkpatrick’s fourlevel training evaluation model (Reaction, Learning, Behavior and Results), Kraiger’s comprehensive model based on learning outcomes, as well as the more recent designs taking into account multiple stakeholder perceptions (Michalski & Cousins). On the basis of these works and of some original practices, we attempt to show the aspects which are the most adapted to a total quality approach.
ISSN:2066-5083
1775-352X