Evaluating the quality of training courses: a comparison of different designs for evaluating training

• Main Authors: Isabelle GILLET, Daniel GILIBERT
• Format: Article
• Language: English
• Published: Etudes Scientifiques Spécialisées Appliquées aux Communications Humaines, Economiques, Sociales et Symboliques 2009-01-01
• Series: Essachess
• Subjects: quality approach; training evaluation research; stakeholder perceptions; participants involvement
• Online Access: http://www.essachess.com/index.php/jcs/article/view/62/32

This paper aims to show that some designs for evaluating training are more suitable than others in a quality approach. Effectively, several practices of evaluation are incompatible. These are presented in the first section: Kirkpatrick’s fourlevel training evaluation model (Reaction, Learning, Behavior and Results), Kraiger’s comprehensive model based on learning outcomes, as well as the more recent designs taking into account multiple stakeholder perceptions (Michalski & Cousins). On the basis of these works and of some original practices, we attempt to show the aspects which are the most adapted to a total quality approach.