The most used questionnaires for evaluating telemedicine services
Abstract Background Questionnaires are commonly used tools in telemedicine services that can help to evaluate different aspects. Selecting the ideal questionnaire for this purpose may be challenging for researchers. This study aims to review which questionnaires are used to evaluate telemedicine ser...
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doaj-d646dfcb5fb84800b914bf199ba582322021-02-07T12:45:27ZengBMCBMC Medical Informatics and Decision Making1472-69472021-02-0121111110.1186/s12911-021-01407-yThe most used questionnaires for evaluating telemedicine servicesSadrieh Hajesmaeel-Gohari0Kambiz Bahaadinbeigy1Medical Informatics Research Center, Institute for Futures Studies in Health, Kerman University of Medical SciencesGastroenterology and Hepatology Research Center, Institute of Basic and Clinical Physiology Sciences, Kerman University of Medical SciencesAbstract Background Questionnaires are commonly used tools in telemedicine services that can help to evaluate different aspects. Selecting the ideal questionnaire for this purpose may be challenging for researchers. This study aims to review which questionnaires are used to evaluate telemedicine services in the studies, which are most common, and what aspects of telemedicine evaluation do they capture. Methods The PubMed database was searched in August 2020 to retrieve articles. Data extracted from the final list of articles included author/year of publication, journal of publication, type of evaluation, and evaluation questionnaire. Data were analyzed using descriptive statistics. Results Fifty-three articles were included in this study. The questionnaire was used for evaluating the satisfaction (49%), usability (34%), acceptance (11.5%), and implementation (2%) of telemedicine services. Among telemedicine specific questionnaires, Telehealth Usability Questionnaire (TUQ) (19%), Telemedicine Satisfaction Questionnaire (TSQ) (13%), and Service User Technology Acceptability Questionnaire (SUTAQ) (5.5%), were respectively most frequently used in the collected articles. Other most used questionnaires generally used for evaluating the users’ satisfaction, usability, and acceptance of technology were Client Satisfaction Questionnaire (CSQ) (5.5%), Questionnaire for User Interaction Satisfaction (QUIS) (5.5%), System Usability Scale (SUS) (5.5%), Patient Satisfaction Questionnaire (PSQ) (5.5%), and Technology Acceptance Model (TAM) (3.5%) respectively. Conclusion Employing specifically designed questionnaires or designing a new questionnaire with fewer questions and more comprehensiveness in terms of the issues studied provides a better evaluation. Attention to user needs, end-user acceptance, and implementation processes, along with users' satisfaction and usability evaluation, may optimize telemedicine efforts in the future.https://doi.org/10.1186/s12911-021-01407-yTelemedicineEvaluationQuestionnaire |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Sadrieh Hajesmaeel-Gohari Kambiz Bahaadinbeigy |
spellingShingle |
Sadrieh Hajesmaeel-Gohari Kambiz Bahaadinbeigy The most used questionnaires for evaluating telemedicine services BMC Medical Informatics and Decision Making Telemedicine Evaluation Questionnaire |
author_facet |
Sadrieh Hajesmaeel-Gohari Kambiz Bahaadinbeigy |
author_sort |
Sadrieh Hajesmaeel-Gohari |
title |
The most used questionnaires for evaluating telemedicine services |
title_short |
The most used questionnaires for evaluating telemedicine services |
title_full |
The most used questionnaires for evaluating telemedicine services |
title_fullStr |
The most used questionnaires for evaluating telemedicine services |
title_full_unstemmed |
The most used questionnaires for evaluating telemedicine services |
title_sort |
most used questionnaires for evaluating telemedicine services |
publisher |
BMC |
series |
BMC Medical Informatics and Decision Making |
issn |
1472-6947 |
publishDate |
2021-02-01 |
description |
Abstract Background Questionnaires are commonly used tools in telemedicine services that can help to evaluate different aspects. Selecting the ideal questionnaire for this purpose may be challenging for researchers. This study aims to review which questionnaires are used to evaluate telemedicine services in the studies, which are most common, and what aspects of telemedicine evaluation do they capture. Methods The PubMed database was searched in August 2020 to retrieve articles. Data extracted from the final list of articles included author/year of publication, journal of publication, type of evaluation, and evaluation questionnaire. Data were analyzed using descriptive statistics. Results Fifty-three articles were included in this study. The questionnaire was used for evaluating the satisfaction (49%), usability (34%), acceptance (11.5%), and implementation (2%) of telemedicine services. Among telemedicine specific questionnaires, Telehealth Usability Questionnaire (TUQ) (19%), Telemedicine Satisfaction Questionnaire (TSQ) (13%), and Service User Technology Acceptability Questionnaire (SUTAQ) (5.5%), were respectively most frequently used in the collected articles. Other most used questionnaires generally used for evaluating the users’ satisfaction, usability, and acceptance of technology were Client Satisfaction Questionnaire (CSQ) (5.5%), Questionnaire for User Interaction Satisfaction (QUIS) (5.5%), System Usability Scale (SUS) (5.5%), Patient Satisfaction Questionnaire (PSQ) (5.5%), and Technology Acceptance Model (TAM) (3.5%) respectively. Conclusion Employing specifically designed questionnaires or designing a new questionnaire with fewer questions and more comprehensiveness in terms of the issues studied provides a better evaluation. Attention to user needs, end-user acceptance, and implementation processes, along with users' satisfaction and usability evaluation, may optimize telemedicine efforts in the future. |
topic |
Telemedicine Evaluation Questionnaire |
url |
https://doi.org/10.1186/s12911-021-01407-y |
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