| Summary: | Background: Recent technology development and the rise of e-commerce activities influenced changes in the logistics field and have “forced” companies to change their approach to logistics. On the other side, we are witnessing new developments in logistics service providers and their transformation. Competitiveness today doesn’t depend only on price but also on customer service and delivery time. This can be influenced by the implementation of modern methods in logistics. Thus, logistics service providers in the global market are looked at as business partners and the relationship with logistics service company is considered as a partnership.
Because of the development in technology e-logistics concept has become more frequently used since it gives concepts for information sharing and information transparency within partners within supply chains. Thus, one of the important tasks of e-logistics is to share information with its partners and with that, it can have an influence on their competitiveness. The main aim of the paper is to show that the right logistics service provider in the modern supply chain can help companies to gain and maintain competitiveness and especially by using different modern digital tools in doing business.
Methods: Paper has been written based on the analyses of the reviewed literature together with determining potential influence e-logistics and e-SCM have on company’s competitiveness. The case of DHL included in this study has been selected to present potentials which e-logistics have on creating a competitive advantage.
Results: Research results show that use of advanced logistics operator can help companies in increasing their competitiveness in today’s market
Conclusions: Customer experience, new entrants, technology collaboration vs. competition are major characteristics of the new trend and logistics service providers will need to adapt to these changes. Improved running in one of the previously mentioned areas will create and maintain the company’s competitiveness and as more modern technological tools and solutions will be used, companies will be able to have more benefits.
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