Nurse-Led Call Back Program to Improve Patient Follow-Up With Providers After Discharge From the Emergency Department
Phone calls to patients after discharge from the emergency department (ED) serve as reminders to schedule medical follow-up, support adherence to discharge instructions, and reduce revisits to already-crowded EDs. An existing, nurse-administered, call-back program contacted randomly selected ED pati...
Main Authors: | Ines Luciani-McGillivray BSN, RN, CEN, Julie Cushing BSN, RN, Rebecca Klug MPH, RN, Hang Lee PhD, Jennifer E Cahill PhD, RN |
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Format: | Article |
Language: | English |
Published: |
SAGE Publishing
2020-12-01
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Series: | Journal of Patient Experience |
Online Access: | https://doi.org/10.1177/2374373520947925 |
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