Modelling healthcare internal service supply chains for the analysis of medication delivery errors and amplification effects
<p><strong>Purpose:</strong> Healthcare is a universally used service that hugely affects economies and the quality of life. The research of service supply chains has found a significant role in the past decade. The main research goal of this paper is to model and simulate the inte...
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doaj-d9520fa63cbb431d9663a4729c17f4122020-11-25T01:08:03ZengOmniaScienceJournal of Industrial Engineering and Management2013-84232013-09532011-12-014455457610.3926/jiem.201104Modelling healthcare internal service supply chains for the analysis of medication delivery errors and amplification effectsBanafsheh Behzad0Reinaldo J Moraga1Shi-Jie (Gary) Chen2Department of Industrial and Enterprise Systems Engineering University of Illinois at Urbana-Champaign Urbana, IL 61801Department of Industrial and Systems Engineering Northern Illinois University Dekalb, IL 60115Department of Industrial and Systems Engineering Northern Illinois University Dekalb, IL 60115<p><strong>Purpose:</strong> Healthcare is a universally used service that hugely affects economies and the quality of life. The research of service supply chains has found a significant role in the past decade. The main research goal of this paper is to model and simulate the internal service supply chains of a healthcare system to study the effects of different parameters on the outputs and capability measures of the processes. The specific objectives are to analyse medication delivery errors in a community hospital based on the results of the models and to explore the presence of bullwhip effect in the internal service supply chains of the hospital.</p><p><strong>Design/methodology/approach:</strong> System dynamics which is an approach for understanding the behaviour of complex systems, used as a methodology to model two internal service supply chains of the hospital with a sub-model created to simulate medication delivery errors in the hospital. The models are validated using the actual data of the hospital and the results are analyzed based on experimental design techniques.</p><p><strong>Findings:</strong> It is observed that the bullwhip effect may not occur in a hospital’s internal service supply chains. Furthermore the paper points out the conditions for reducing the medication delivery error in a hospital.</p><p><strong>Research limitations/implications: </strong>Because of the community hospital’s data availability the type of service supply chains modelled in this paper, are small service supply chains, representing only the tasks which are done inside the hospital. To better observe the bullwhip effect in healthcare service supply chains, the chains should be modelled more generally.</p><p><strong>Originality/value: </strong>The original system dynamics modelling of the internal service supply chains of a community hospital, with a sub-model simulating the medication delivery error.</p>http://www.jiem.org/index.php/jiem/article/view/201service supply chains, amplification effects, bullwhip effect, healthcare services, medication delivery error |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Banafsheh Behzad Reinaldo J Moraga Shi-Jie (Gary) Chen |
spellingShingle |
Banafsheh Behzad Reinaldo J Moraga Shi-Jie (Gary) Chen Modelling healthcare internal service supply chains for the analysis of medication delivery errors and amplification effects Journal of Industrial Engineering and Management service supply chains, amplification effects, bullwhip effect, healthcare services, medication delivery error |
author_facet |
Banafsheh Behzad Reinaldo J Moraga Shi-Jie (Gary) Chen |
author_sort |
Banafsheh Behzad |
title |
Modelling healthcare internal service supply chains for the analysis of medication delivery errors and amplification effects |
title_short |
Modelling healthcare internal service supply chains for the analysis of medication delivery errors and amplification effects |
title_full |
Modelling healthcare internal service supply chains for the analysis of medication delivery errors and amplification effects |
title_fullStr |
Modelling healthcare internal service supply chains for the analysis of medication delivery errors and amplification effects |
title_full_unstemmed |
Modelling healthcare internal service supply chains for the analysis of medication delivery errors and amplification effects |
title_sort |
modelling healthcare internal service supply chains for the analysis of medication delivery errors and amplification effects |
publisher |
OmniaScience |
series |
Journal of Industrial Engineering and Management |
issn |
2013-8423 2013-0953 |
publishDate |
2011-12-01 |
description |
<p><strong>Purpose:</strong> Healthcare is a universally used service that hugely affects economies and the quality of life. The research of service supply chains has found a significant role in the past decade. The main research goal of this paper is to model and simulate the internal service supply chains of a healthcare system to study the effects of different parameters on the outputs and capability measures of the processes. The specific objectives are to analyse medication delivery errors in a community hospital based on the results of the models and to explore the presence of bullwhip effect in the internal service supply chains of the hospital.</p><p><strong>Design/methodology/approach:</strong> System dynamics which is an approach for understanding the behaviour of complex systems, used as a methodology to model two internal service supply chains of the hospital with a sub-model created to simulate medication delivery errors in the hospital. The models are validated using the actual data of the hospital and the results are analyzed based on experimental design techniques.</p><p><strong>Findings:</strong> It is observed that the bullwhip effect may not occur in a hospital’s internal service supply chains. Furthermore the paper points out the conditions for reducing the medication delivery error in a hospital.</p><p><strong>Research limitations/implications: </strong>Because of the community hospital’s data availability the type of service supply chains modelled in this paper, are small service supply chains, representing only the tasks which are done inside the hospital. To better observe the bullwhip effect in healthcare service supply chains, the chains should be modelled more generally.</p><p><strong>Originality/value: </strong>The original system dynamics modelling of the internal service supply chains of a community hospital, with a sub-model simulating the medication delivery error.</p> |
topic |
service supply chains, amplification effects, bullwhip effect, healthcare services, medication delivery error |
url |
http://www.jiem.org/index.php/jiem/article/view/201 |
work_keys_str_mv |
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