Concept of Postal Traffic Quality Control Using the P Card
The concept of operation quality control using the P cardhas proven successful in some other companies, and it had notbeen previously used in the postal traffic. In this concrete study,the statistical data have been gathered on the number of sentand received post according to types and months for th...
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University of Zagreb, Faculty of Transport and Traffic Sciences
2012-10-01
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Online Access: | http://www.fpz.unizg.hr/traffic/index.php/PROMTT/article/view/748 |
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doaj-da15f2808cf046488eef95aa479c3d252020-11-25T02:43:26ZengUniversity of Zagreb, Faculty of Transport and Traffic SciencesPromet (Zagreb)0353-53201848-40692012-10-0112313314010.7307/ptt.v12i3.748605Concept of Postal Traffic Quality Control Using the P CardRuža MiletićMilica GašpertIvan BošnjakThe concept of operation quality control using the P cardhas proven successful in some other companies, and it had notbeen previously used in the postal traffic. In this concrete study,the statistical data have been gathered on the number of sentand received post according to types and months for the periodbetween Janua~y and December 1998 in domestic and internationaltraffic for Sredi.Ste pasta Zagreb (Zagreb Post OfficesCentre) and in international traffic for Hrvatska pasta (CroatianPost), as well as the number of claim forms and the numberof paid compensations for missing letters ..Based on these, the first step towards operative analysis hasbeen made and the initial knowledge has been acquired. IIshows that the control card can be combined with a number ofotherprocedures that will provide a clear ove1view of the qualityaccording to the given crite1ion (in the concrete case the qualityindicator is the number of claim forms).http://www.fpz.unizg.hr/traffic/index.php/PROMTT/article/view/748qualitypost mailpostal trafficclaim forms |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Ruža Miletić Milica Gašpert Ivan Bošnjak |
spellingShingle |
Ruža Miletić Milica Gašpert Ivan Bošnjak Concept of Postal Traffic Quality Control Using the P Card Promet (Zagreb) quality post mail postal traffic claim forms |
author_facet |
Ruža Miletić Milica Gašpert Ivan Bošnjak |
author_sort |
Ruža Miletić |
title |
Concept of Postal Traffic Quality Control Using the P Card |
title_short |
Concept of Postal Traffic Quality Control Using the P Card |
title_full |
Concept of Postal Traffic Quality Control Using the P Card |
title_fullStr |
Concept of Postal Traffic Quality Control Using the P Card |
title_full_unstemmed |
Concept of Postal Traffic Quality Control Using the P Card |
title_sort |
concept of postal traffic quality control using the p card |
publisher |
University of Zagreb, Faculty of Transport and Traffic Sciences |
series |
Promet (Zagreb) |
issn |
0353-5320 1848-4069 |
publishDate |
2012-10-01 |
description |
The concept of operation quality control using the P cardhas proven successful in some other companies, and it had notbeen previously used in the postal traffic. In this concrete study,the statistical data have been gathered on the number of sentand received post according to types and months for the periodbetween Janua~y and December 1998 in domestic and internationaltraffic for Sredi.Ste pasta Zagreb (Zagreb Post OfficesCentre) and in international traffic for Hrvatska pasta (CroatianPost), as well as the number of claim forms and the numberof paid compensations for missing letters ..Based on these, the first step towards operative analysis hasbeen made and the initial knowledge has been acquired. IIshows that the control card can be combined with a number ofotherprocedures that will provide a clear ove1view of the qualityaccording to the given crite1ion (in the concrete case the qualityindicator is the number of claim forms). |
topic |
quality post mail postal traffic claim forms |
url |
http://www.fpz.unizg.hr/traffic/index.php/PROMTT/article/view/748 |
work_keys_str_mv |
AT ruzamiletic conceptofpostaltrafficqualitycontrolusingthepcard AT milicagaspert conceptofpostaltrafficqualitycontrolusingthepcard AT ivanbosnjak conceptofpostaltrafficqualitycontrolusingthepcard |
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