Risk of conflict situations when organizing interaction of participants in the educational process in the digital educational environment

• Main Authors: Vayndorf-Sysoeva M.E., Pankina E.V.
• Format: Article
• Language: Russian
• Published: Moscow State University of Psychology and Education 2020-09-01
• Series: Современная зарубежная психология
• Subjects: electronic information and educational environment; digital educational environment; conflicts; personal characteristics; e-learning course; ict competence
• Online Access: https://psyjournals.ru/files/116350/jmfp_2019_n3_Vayndorf-Sysoeva_Pankina.pdf

The events of recent months related to the pandemic have contributed to a rapid transition to distance learning. Despite the existing research in the field of e-learning, the problem of conflicts that arise among participants in the educational process in the digital educational environment has not been sufficiently studied. The article discusses the main models of interaction between participants in the educational process in the digital educational environment, as well as their features. It is argued that personality characteristics, features of the social situation, the level of ICT competence of a teacher and a student can lead to conflict in the electronic information-educational environment. Communication features and technical features of the electronic information and educational environment itself can also provoke conflicts. Forecasting and taking these features into account when designing e-learning courses and organizing interaction can reduce the risk of conflict situations between participants in the learning process.