Parental Satisfaction of Traditional System of Neonatal Intensive Care Unit Services in a Public Sector Hospital in North India
Background. Traditional systems of neonatal intensive care unit (NICU) care predispose parents to increased levels of stress and anxiety due to parental separation from their infant. Parental satisfaction, an indicator of the quality of care, is significantly compromised during prolonged NICU stay....
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doaj-df7c544cc4c2411aa4a19b28c5ad35ee2020-11-24T21:49:58ZengHealth and Medical Publishing GroupSouth African Journal of Child Health1994-30321999-76712017-04-01111545710.7196/SAJCH.2017.v11i1.1253Parental Satisfaction of Traditional System of Neonatal Intensive Care Unit Services in a Public Sector Hospital in North IndiaV Sankar0P Batra1M Saroha2J Sadiza3Department of Paediatrics, University College of Medical Sciences and Guru Teg Bahadur Hospital, Delhi, IndiaDepartment of Paediatrics, University College of Medical Sciences and Guru Teg Bahadur Hospital, Delhi, IndiaDepartment of Paediatrics, University College of Medical Sciences and Guru Teg Bahadur Hospital, Delhi, IndiaDepartment of Clinical Psychology, Institute of Human Behaviour and Allied Sciences, Delhi, IndiaBackground. Traditional systems of neonatal intensive care unit (NICU) care predispose parents to increased levels of stress and anxiety due to parental separation from their infant. Parental satisfaction, an indicator of the quality of care, is significantly compromised during prolonged NICU stay. The research is limited in developing countries. Objectives. To assess the parental satisfaction with traditional systems of NICU care in a public sector hospital and to identify the areas that need improvement and can be worked upon. Methods. A semi-structured questionnaire was used to interview the parents of the neonates on the day of discharge. Fifteen questions were categorised into four domains, namely interpersonal relationships with staff, parents’ involvement, staff competence and services offered by the health system. Parental satisfaction level was marked on a three-point Likert scale, 0 corresponding to highly dissatisfied, and 2 to completely satisfied for each of the 15 questions. Results. Out of 100 patients interviewed, communication was the chief determinant of their satisfaction. Parents expressed fair satisfaction levels with regard to the emotional support and encouragement received, but discontent at being unable to look after their own baby and breastfeed the baby. They were satisfied with the competence of the staff. Conclusion. The traditional system of NICU care was not satisfying for the parents in many aspects and changes in the form of family-centred care should be tried for greater parental satisfaction.http://www.sajch.org.za/index.php/SAJCH/article/view/1253/761Parental satisfactionneonatal intensive care unittraditional systemneonate |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
V Sankar P Batra M Saroha J Sadiza |
spellingShingle |
V Sankar P Batra M Saroha J Sadiza Parental Satisfaction of Traditional System of Neonatal Intensive Care Unit Services in a Public Sector Hospital in North India South African Journal of Child Health Parental satisfaction neonatal intensive care unit traditional system neonate |
author_facet |
V Sankar P Batra M Saroha J Sadiza |
author_sort |
V Sankar |
title |
Parental Satisfaction of Traditional System of Neonatal Intensive Care Unit Services in a Public Sector Hospital in North India |
title_short |
Parental Satisfaction of Traditional System of Neonatal Intensive Care Unit Services in a Public Sector Hospital in North India |
title_full |
Parental Satisfaction of Traditional System of Neonatal Intensive Care Unit Services in a Public Sector Hospital in North India |
title_fullStr |
Parental Satisfaction of Traditional System of Neonatal Intensive Care Unit Services in a Public Sector Hospital in North India |
title_full_unstemmed |
Parental Satisfaction of Traditional System of Neonatal Intensive Care Unit Services in a Public Sector Hospital in North India |
title_sort |
parental satisfaction of traditional system of neonatal intensive care unit services in a public sector hospital in north india |
publisher |
Health and Medical Publishing Group |
series |
South African Journal of Child Health |
issn |
1994-3032 1999-7671 |
publishDate |
2017-04-01 |
description |
Background. Traditional systems of neonatal intensive care unit (NICU) care predispose parents to increased levels of stress and anxiety due to parental separation from their infant. Parental satisfaction, an indicator of the quality of care, is significantly compromised during prolonged NICU stay. The research is limited in developing countries.
Objectives. To assess the parental satisfaction with traditional systems of NICU care in a public sector hospital and to identify the areas that need improvement and can be worked upon.
Methods. A semi-structured questionnaire was used to interview the parents of the neonates on the day of discharge. Fifteen questions were categorised into four domains, namely interpersonal relationships with staff, parents’ involvement, staff competence and services offered by the health system. Parental satisfaction level was marked on a three-point Likert scale, 0 corresponding to highly dissatisfied, and 2 to completely satisfied for each of the 15 questions.
Results. Out of 100 patients interviewed, communication was the chief determinant of their satisfaction. Parents expressed fair satisfaction levels with regard to the emotional support and encouragement received, but discontent at being unable to look after their own baby and breastfeed the baby. They were satisfied with the competence of the staff.
Conclusion. The traditional system of NICU care was not satisfying for the parents in many aspects and changes in the form of family-centred care should be tried for greater parental satisfaction. |
topic |
Parental satisfaction neonatal intensive care unit traditional system neonate |
url |
http://www.sajch.org.za/index.php/SAJCH/article/view/1253/761 |
work_keys_str_mv |
AT vsankar parentalsatisfactionoftraditionalsystemofneonatalintensivecareunitservicesinapublicsectorhospitalinnorthindia AT pbatra parentalsatisfactionoftraditionalsystemofneonatalintensivecareunitservicesinapublicsectorhospitalinnorthindia AT msaroha parentalsatisfactionoftraditionalsystemofneonatalintensivecareunitservicesinapublicsectorhospitalinnorthindia AT jsadiza parentalsatisfactionoftraditionalsystemofneonatalintensivecareunitservicesinapublicsectorhospitalinnorthindia |
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