A Comparison of Customers’ Expectations and Perceptions of Kurdistan Telecommunication Company’s Performance Using Servqual Model

The present article aims to identify the dimensions of the customers’ perception of the services provided by Kurdistan Telecommunication Company. With regard to the fact that what is now considered an advantage in service – giving units and causes their primacy is the quality of services, several me...

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Bibliographic Details
Main Authors: Heresh Soltanpanah, Mansoor Khaksar, Mohammad Kambiz Ghasri
Format: Article
Published: Islamic Azad University, Tabriz Branch 2010-11-01
Series:مدیریت بهره وری
Online Access:http://jpm.iaut.ac.ir/article_518559_6220867bb0debd7769d92c2ec2c07334.pdf