Out with the Humans, in with the Machines?: Investigating the Behavioral and Psychological Effects of Replacing Human Advisors with a Machine
This study investigates the effects of task demonstrability and replacing a human advisor with a machine advisor. Outcome measures include advice-utilization (trust), the perception of advisors, and decision-maker emotions. Participants were randomly assigned to make a series of forecasts dealing wi...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Communication and Social Robotics Labs
2021-01-01
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| Series: | Human-Machine Communication Journal |
| Subjects: | |
| Online Access: | https://stars.library.ucf.edu/hmc/vol2/iss1/11/ |
| Summary: | This study investigates the effects of task demonstrability and replacing a human advisor with a machine advisor. Outcome measures include advice-utilization (trust), the perception of advisors, and decision-maker emotions. Participants were randomly assigned to make a series of forecasts dealing with either humanitarian planning (low demonstrability) or management (high demonstrability). Participants received advice from either a machine advisor only, a human advisor only, or their advisor was replaced with the other type of advisor (human/machine) midway through the experiment. Decision-makers rated human advisors as more expert, more useful, and more similar. Perception effects were strongest when a human advisor was replaced by a machine. Decision-makers also experienced more negative emotions, lower reciprocity, and faulted their advisor more for mistakes when a human was replaced by a machine. |
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| ISSN: | 2638-602X 2638-6038 |