AMQM System for Measuring the Quality of Postal Services

AMQM System for Measuring the Quality of Postal Services

The work presents the AMQM (Automatic Mail QualityMeasurement) system for measuring the quality of postal services.The system has been developed at the request of UPUtheworld postal union. AMQM represents an advanced managerialtools whose main task is to obtain objective data on thequality of provid...

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Bibliographic Details
Main Authors: Drago Spajić, Krešimir Šapina
Format: Article
Language:English
Published: University of Zagreb, Faculty of Transport and Traffic Sciences 2007-03-01
Series:Promet (Zagreb)
Subjects:
quality
system
measurement
Online Access:http://www.fpz.unizg.hr/traffic/index.php/PROMTT/article/view/944
id doaj-e410a1de06ab4b71b402a03fe0c34c85
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spelling doaj-e410a1de06ab4b71b402a03fe0c34c852020-11-25T00:29:28ZengUniversity of Zagreb, Faculty of Transport and Traffic SciencesPromet (Zagreb)0353-53201848-40692007-03-0119212913710.7307/ptt.v19i2.944798AMQM System for Measuring the Quality of Postal ServicesDrago SpajićKrešimir ŠapinaThe work presents the AMQM (Automatic Mail QualityMeasurement) system for measuring the quality of postal services.The system has been developed at the request of UPUtheworld postal union. AMQM represents an advanced managerialtools whose main task is to obtain objective data on thequality of providing postal services. Based on the obtained datafrom the AMQM system, the activities may be planned whichare necessary for quality improvement of postal services.http://www.fpz.unizg.hr/traffic/index.php/PROMTT/article/view/944qualitysystemmeasurement
collection DOAJ
language English
format Article
sources DOAJ
author Drago Spajić
Krešimir Šapina
spellingShingle Drago Spajić
Krešimir Šapina
AMQM System for Measuring the Quality of Postal Services
Promet (Zagreb)
quality
system
measurement
author_facet Drago Spajić
Krešimir Šapina
author_sort Drago Spajić
title AMQM System for Measuring the Quality of Postal Services
title_short AMQM System for Measuring the Quality of Postal Services
title_full AMQM System for Measuring the Quality of Postal Services
title_fullStr AMQM System for Measuring the Quality of Postal Services
title_full_unstemmed AMQM System for Measuring the Quality of Postal Services
title_sort amqm system for measuring the quality of postal services
publisher University of Zagreb, Faculty of Transport and Traffic Sciences
series Promet (Zagreb)
issn 0353-5320
1848-4069
publishDate 2007-03-01
description The work presents the AMQM (Automatic Mail QualityMeasurement) system for measuring the quality of postal services.The system has been developed at the request of UPUtheworld postal union. AMQM represents an advanced managerialtools whose main task is to obtain objective data on thequality of providing postal services. Based on the obtained datafrom the AMQM system, the activities may be planned whichare necessary for quality improvement of postal services.
topic quality
system
measurement
url http://www.fpz.unizg.hr/traffic/index.php/PROMTT/article/view/944
work_keys_str_mv AT dragospajic amqmsystemformeasuringthequalityofpostalservices
AT kresimirsapina amqmsystemformeasuringthequalityofpostalservices
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