Impact de l’organisation sur la définition d’une profession au sein du SAMU : le cas des assistants de régulation médicale
Within the Emergency Medical Service (EMS), Medical Regulation Assistant (MRA) are in the front line when it comes to managing emergencies. MRA is the first point of contact to take charge of callers. This feature, in the heart of the functioning and prerogatives of EMS is at the crossroads of medic...
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Société Française de Sciences de l’Information et de la Communication
2016-09-01
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Online Access: | http://journals.openedition.org/rfsic/2235 |
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doaj-e59593324d7f402ab1b7317502218e9e2020-11-24T21:47:06ZfraSociété Française de Sciences de l’Information et de la CommunicationRevue Française des Sciences de l’Information et de la Communication2263-08562016-09-01910.4000/rfsic.2235Impact de l’organisation sur la définition d’une profession au sein du SAMU : le cas des assistants de régulation médicaleCéline MatuszakAurélia LamyFlorence ThiaultAmandine KervellaEric KergosienBernard JacqueminNatalia GrabarPierre ValetteWithin the Emergency Medical Service (EMS), Medical Regulation Assistant (MRA) are in the front line when it comes to managing emergencies. MRA is the first point of contact to take charge of callers. This feature, in the heart of the functioning and prerogatives of EMS is at the crossroads of medical emergency services in the covered area. Even if the objectives and prerogatives of MRA are set nationally, it appears that the skills and responsibilities associated with this function may vary from one region to another and from one EMS to another. In our work, we propose to question the ARM professionalization process by conducting an ethnographic survey and interviews within the EMS from the Arras Hospital. It will highlight the process by which MRA build their own skills and knowledge. We also show that this improving professionalism is literally described in the documents produced by the sector. Furthermore, professionalism requires constant adaptation to the technical, organizational and territorial constraints. This issue is being addressed in the EQU 2 project (Ethics, Quality, Emergency) which is a collaboration of two laboratories (GERIICO and STL, University of Lille) and the EMS from the Arras Hospital.http://journals.openedition.org/rfsic/2235emergencyspecific roleprofessionnalizationEMS |
collection |
DOAJ |
language |
fra |
format |
Article |
sources |
DOAJ |
author |
Céline Matuszak Aurélia Lamy Florence Thiault Amandine Kervella Eric Kergosien Bernard Jacquemin Natalia Grabar Pierre Valette |
spellingShingle |
Céline Matuszak Aurélia Lamy Florence Thiault Amandine Kervella Eric Kergosien Bernard Jacquemin Natalia Grabar Pierre Valette Impact de l’organisation sur la définition d’une profession au sein du SAMU : le cas des assistants de régulation médicale Revue Française des Sciences de l’Information et de la Communication emergency specific role professionnalization EMS |
author_facet |
Céline Matuszak Aurélia Lamy Florence Thiault Amandine Kervella Eric Kergosien Bernard Jacquemin Natalia Grabar Pierre Valette |
author_sort |
Céline Matuszak |
title |
Impact de l’organisation sur la définition d’une profession au sein du SAMU : le cas des assistants de régulation médicale |
title_short |
Impact de l’organisation sur la définition d’une profession au sein du SAMU : le cas des assistants de régulation médicale |
title_full |
Impact de l’organisation sur la définition d’une profession au sein du SAMU : le cas des assistants de régulation médicale |
title_fullStr |
Impact de l’organisation sur la définition d’une profession au sein du SAMU : le cas des assistants de régulation médicale |
title_full_unstemmed |
Impact de l’organisation sur la définition d’une profession au sein du SAMU : le cas des assistants de régulation médicale |
title_sort |
impact de l’organisation sur la définition d’une profession au sein du samu : le cas des assistants de régulation médicale |
publisher |
Société Française de Sciences de l’Information et de la Communication |
series |
Revue Française des Sciences de l’Information et de la Communication |
issn |
2263-0856 |
publishDate |
2016-09-01 |
description |
Within the Emergency Medical Service (EMS), Medical Regulation Assistant (MRA) are in the front line when it comes to managing emergencies. MRA is the first point of contact to take charge of callers. This feature, in the heart of the functioning and prerogatives of EMS is at the crossroads of medical emergency services in the covered area. Even if the objectives and prerogatives of MRA are set nationally, it appears that the skills and responsibilities associated with this function may vary from one region to another and from one EMS to another. In our work, we propose to question the ARM professionalization process by conducting an ethnographic survey and interviews within the EMS from the Arras Hospital. It will highlight the process by which MRA build their own skills and knowledge. We also show that this improving professionalism is literally described in the documents produced by the sector. Furthermore, professionalism requires constant adaptation to the technical, organizational and territorial constraints. This issue is being addressed in the EQU 2 project (Ethics, Quality, Emergency) which is a collaboration of two laboratories (GERIICO and STL, University of Lille) and the EMS from the Arras Hospital. |
topic |
emergency specific role professionnalization EMS |
url |
http://journals.openedition.org/rfsic/2235 |
work_keys_str_mv |
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