The impact of knowledge sharing on innovative work behavior of Vietnam telecommunications enterprises employees

• Main Authors: Thi Phuong Linh Nguyen, Nhat Minh Tran, Xuan Hau Doan, Van Hau Nguyen
• Format: Article
• Language: English
• Published: Growing Science 2020-01-01
• Series: Management Science Letters
• Subjects: Knowledge sharing; Knowledge donation; Knowledge collection; Innovative work behavior
• Online Access: http://www.growingscience.com/msl/Vol10/msl_2019_229.pdf

This paper analyses the role of online satisfaction (e-satisfaction) as a mediator in the relationship between website brand equitInnovative work behavior can stem from the sharing of knowledge between individuals and colleagues. Based on sample size survey of 396 Vietnam telecommunication employees with Cronbach’s Alpha analysis, exploratory factor analysis (EFA), correlation analysis, regression analysis, the study shows that the impact of knowledge sharing with two central processes (knowledge donation and knowledge collection) on innovative work behavior was meaningful. Compared with the process of knowledge donation, the process of knowledge collection has a stronger impact on innovative work behavior (β = 0.213 and 0.204 respectively). Besides, the authors propose some suggestions for telecommunications enterprise managers to influence the employee’s behavioral innovation through the impact of knowledge sharing.