Building a Robotic Capability Map of the Enterprise
Currently, one of the major trends of digital transformation is business process automation, and, in particular, robotic process automation – i.e. replacing human work with software robots. In such context, the term Robotic Process Automation (RPA) may be viewed in two different ways – narrow an...
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Wydawnictwo Naukowe Wydziału Zarządzania Uniwersytetu Warszawskiego
2019-11-01
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doaj-e6641c19c0c643d0af0520d96516012f2021-02-10T12:15:30ZengWydawnictwo Naukowe Wydziału Zarządzania Uniwersytetu WarszawskiegoProblemy Zarządzania1644-95842019-11-0120198513215310.7172/1644-9584.85.8Building a Robotic Capability Map of the EnterpriseAndrzej Sobczak0https://orcid.org/0000-0002-1271-1251Warsaw School of Economics, Poland Currently, one of the major trends of digital transformation is business process automation, and, in particular, robotic process automation – i.e. replacing human work with software robots. In such context, the term Robotic Process Automation (RPA) may be viewed in two different ways – narrow and broad. In the narrow view, RPA is a fast growing class of software for developing software robots. In the broader view, it is a particular type of an organizational and technological change (the inherent part of which is the specific software implementation), leading to the emergence of a hybrid work environment within which humans and robots collaborate with each other. This is such a new field that a commonly accepted conceptual apparatus (terminology) has not been developed yet; also methodical tools for effective robotic process automation management are missing. Based on the above observations, it was deemed justified to conduct research aimed at: (G1): identifying the differentiators of robotic process automation and the key stages of its implementation, (G2): defining the “capability maps” concept and outlining the principles for designing capability maps; (G3): developing an initial version of the reference robotic capability map and completing its pilot verification. A set of the following research tools was used for this purpose: literature analysis method, semi-structured interviews, creative thinking techniques, case study analysis. The outcome of the research conducted is the development of a proprietary, initial version of the reference robotic capability map that was verified at one of companies operating in Poland. This tool enables obtaining a complete view of the current and required capabilities of an organization to conduct an effective robotic process automation.https://pz.wz.uw.edu.pl/resources/html/article/details?id=198992robotic process automationbusiness capabilityit capabilityrobotic capabilitycapability map |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Andrzej Sobczak |
spellingShingle |
Andrzej Sobczak Building a Robotic Capability Map of the Enterprise Problemy Zarządzania robotic process automation business capability it capability robotic capability capability map |
author_facet |
Andrzej Sobczak |
author_sort |
Andrzej Sobczak |
title |
Building a Robotic Capability Map of the Enterprise |
title_short |
Building a Robotic Capability Map of the Enterprise |
title_full |
Building a Robotic Capability Map of the Enterprise |
title_fullStr |
Building a Robotic Capability Map of the Enterprise |
title_full_unstemmed |
Building a Robotic Capability Map of the Enterprise |
title_sort |
building a robotic capability map of the enterprise |
publisher |
Wydawnictwo Naukowe Wydziału Zarządzania Uniwersytetu Warszawskiego |
series |
Problemy Zarządzania |
issn |
1644-9584 |
publishDate |
2019-11-01 |
description |
Currently, one of the major trends of digital transformation is business process automation, and, in particular, robotic process automation – i.e. replacing human work with software robots. In such context, the term Robotic Process Automation (RPA) may be viewed in two different ways – narrow and broad. In the narrow view, RPA is a fast growing class of software for developing software robots. In the broader view, it is a particular type of an organizational and technological change (the inherent part of which is the specific software implementation), leading to the emergence of a hybrid work environment within which humans and robots collaborate with each other. This is such a new field that a commonly accepted conceptual apparatus (terminology) has not been developed yet; also methodical tools for effective robotic process automation management are missing. Based on the above observations, it was deemed justified to conduct research aimed at: (G1): identifying the differentiators of robotic process automation and the key stages of its implementation, (G2): defining the “capability maps” concept and outlining the principles for designing capability maps; (G3): developing an initial version of the reference robotic capability map and completing its pilot verification.
A set of the following research tools was used for this purpose: literature analysis method, semi-structured interviews, creative thinking techniques, case study analysis. The outcome of the research conducted is the development of a proprietary, initial version of the reference robotic capability map that was verified at one of companies operating in Poland. This tool enables obtaining a complete view of the current and required capabilities of an organization to conduct an effective robotic process automation. |
topic |
robotic process automation business capability it capability robotic capability capability map |
url |
https://pz.wz.uw.edu.pl/resources/html/article/details?id=198992 |
work_keys_str_mv |
AT andrzejsobczak buildingaroboticcapabilitymapoftheenterprise |
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