PENGARUH KUALITAS LAYANAN ATAS KEPUASAN SISWA DAN DAMPAKNYA TERHADAP LOYALITAS SISWA DI SMK KRISTEN SALATIGA

PENGARUH KUALITAS LAYANAN ATAS KEPUASAN SISWA DAN DAMPAKNYA TERHADAP LOYALITAS SISWA DI SMK KRISTEN SALATIGA

School as a public Education institute must serve good quality education especially for the students, so that the students will feel satisfied to the service and show their loyal attitude toward the school. This study was done at SMK Kristen Salatiga to identify the effect of the service quality wit...

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Bibliographic Details
Main Authors: Noventris Ratnawati Radja, Supramono Supramono, Bambang Suteng Sulasmono
Format: Article
Language:Indonesian
Published: Universitas Kristen Satya Wacana 2013-12-01
Series:Satya Widya
Subjects:
Service quality
consumer satisfactory
consumer loyalty
Online Access:http://ejournal.uksw.edu/satyawidya/article/view/114

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