Using the Quality Function Deployment (QFD) to determine the weight of perspectives and indicators for the Balanced Scorecard
This paper presents the proposal of the utilization of Quality Function Deployment (QFD) to determine the weight of perspectives and the performance indicators for the Balanced Scorecard technique in a Brazilian company. The method was illustrated by means of its application in one area of the compa...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidade Federal de Santa Catarina
2008-07-01
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| Series: | Revista Produção Online |
| Online Access: | http://producaoonline.org.br/rpo/article/view/56 |